Worked as an IT Operation Manager. Maintaining PAN India locations for client in field of End user IT service Management, Incident and SLA management, Asset Management, Customer relationship, Team Leading and Operation management

Currently working as Operation Manager at Wipro Infotech deputed at client site. Managing a site of 10,000+ users by leading a team of 40+ resources i.e. Shift leads/Engineers/Asset lead and Vendor management team.Ensuring adherence of the Service Level Agreement as agreed with client according to the process.Use to publish the operations report to client on weekly and monthly basis.Do trend analysis of incident to come up with a plan for reduction of incident by concentrating on major contributing factors.Doing automation in service delivery etc.

Working as a desktop engineer • Providing Level 1 support for Telephony and Networks • Active Directory Administration (L-1).• Providing VIP support for the company.• Troubleshooting on application like Citrix.• Implementing the McAfee Endpoint Encryption on user’s laptops for security purpose.• Installing and managing windows client desktop (windows XP, Vista & 7).• Setting up email address in Microsoft Outlook and training users on the same whenever necessary.• Configuration of Print devices (network and local) on desktops and laptops.• Creating Profiles to users for customizing desktop settings.• Regularly updating (weekly, fortnightly, monthly) Windows Service Packs and Patches.• Installing and updating of McAfee Anti-virus version 8.7.• Troubleshooting hardware and software related problems on Windows platform.• Installing and troubleshooting the problems related Network, Printer, scanner and Fax.• Regular Backup of users data through Avamar server as and when needed

Working as a desktop support engineer for EXL client • Providing Level 1 support for Telephony and Networks • Active Directory Administration (L-1).• Providing VIP support for the company.• Troubleshooting on application like Citrix.• Implementing the McAfee Endpoint Encryption on user’s laptops for security purpose.• Installing and managing windows client desktop (windows XP, Vista & 7).• Setting up email address in Microsoft Outlook and training users on the same whenever necessary.• Configuration of Print devices (network and local) on desktops and laptops.• Creating Profiles to users for customizing desktop settings.• Regularly updating (weekly, fortnightly, monthly) Windows Service Packs and Patches.• Installing and updating of McAfee Anti-virus version 8.7.• Troubleshooting hardware and software related problems on Windows platform.• Installing and troubleshooting the problems related Network, Printer, scanner and Fax.• Regular Backup of users data through Avamar server as and when needed

• Remotely Support Resolution to users at different Locations through CF1 tool.• L1 Support of Server/Network.• Experience in Laptop/Desktop/Remote support.• Responsible for all major activities and new up-gradation on site.• Co-ordinate with the IT Team to sort out any major problem. This involves testing and Troubleshooting the problem• Troubleshooting of Hardware, Operating System and Network with Business Application.• Deployment of latest patches and its implementation on systems through SCCM.• Configuration & troubleshooting of MS Outlook 2003 and 2007 at client end.• Uploading & Deployment of Image (OS) through WDS & RIS.• Looking after maintenance of hardware of various brands including Compaq, HP, IBM, Dell, Acer, etc.• Installation of Network printers & Local printer on systems.• Configure the proxy on the client sides for accessing internet.• Troubleshooting & configuring Wi-Fi (Wireless) and Data Card.