Brijesh Sharma Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Worked as SMC Duty manager in Command center Environment-which includes Incident management, Change management and Problem management and monitoring on Client infrastructure and applications. Debrief client on performance and SLA reviews.Worked as Team Lead for ServiceProvisioning team-which includes allocating and managing work load in the team, daily meetings and escalating to stakeholders on Customer service requests, Reporting performance and delivery to Company Hirarchy.Worked as Customer Delivery Manager-which includes working as Account manager for multiple accounts, Be part of Pre-Sales team, Direct interaction with Customers on technical queries, Keep the customers informed of latest service products and plans.

Working on Infrastructure issues for Clients, Coordinating with Data Center Monitoring, System Admin, Hardware and Mainframe teams. Opening Change and Events. Opening critical bridge call between Client as per impact and urgency.

Pune Area, India

Technical Support to clients involving with MS Outlook, Skype, MS Office, Cisco VPN, Citrix XenApp, Telecom and Voicemail issues. Routing ticket to various support groups and notifying the client and the support teams. As a Business Critical / Incident manager - handling Critical Outages, Opening Bridge calls for P1 and P2, Sending management notification, and Monitoring ticketing system for any critical Alerts. Also includes managing the Staffing of Level 1 Agents, Handling CMS for the team

Pune Area, India

Developed an application in C#.net with back-end of MS SQL

Pune Area, India

Developing application over Micro-OS for embedded systemsWorking in C language and Ubuntu workstation

Master Of Business Administration - Mba, Information Technology Project Management, First Class

Activities and Societies: Completed Distance MBA with Specialization in IT Project Management

Diploma In Advanced Computing, Diploma In Advanced Computing, 64%

Activities and Societies: Hands-on experience for multiple development environments Study of various development IDE like Java, DotNet.

Bachelor Of Engineering (Be), Computer Engineering, First Class

Activities and Societies: Final year project - Developed pFusion application for content based search and retrieval Successfully completed.

Hsc, Electronics, 82.67%

Vocational Subject - Electronic HSC score of 82.67%

Ssc, Electrical And Electronics Engineering, 80.80 %

Studied Science along with all the other subjects from dte.org as per SSC level SSC score of 80.8%