Bri Kapellas Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Manage consumer experience via email, phone, and social community for method and Ecover brands. Advocate for consumer internally, bringing the "voice of the people" to the table. Analyze data and share key findings + feedback with business units to identify potential areas of improvement and inform new product development. Work with QA to investigate and address quality issues. - Migrate to CPG-focused CRM to automate agent tasks while better capturing inquiry data for improve… Show more Manage consumer experience via email, phone, and social community for method and Ecover brands. Advocate for consumer internally, bringing the "voice of the people" to the table. Analyze data and share key findings + feedback with business units to identify potential areas of improvement and inform new product development. Work with QA to investigate and address quality issues. - Migrate to CPG-focused CRM to automate agent tasks while better capturing inquiry data for improve reporting. - Ensure consistent, best-in-class consumer experience.- Train e-comm partner CRCs (grove.co and methodmen.com) on brand voice, products, and processes. Drive monthly audits to ensure consistent quality. Show less

San Francisco Bay Area

AfterCollege University Relations develops and maintains alliances with faculty, staff, student group leaders, and strategic partners to share targeted student employment opportunities and AfterCollege student resources with a wider student audience. Students looking for information and guidance on their job search can join our Entry Level Jobs & Internships user group: http://linkd.in/1CM6Yht The UR Engagement Manager is responsible for leading the development and execution of… Show more AfterCollege University Relations develops and maintains alliances with faculty, staff, student group leaders, and strategic partners to share targeted student employment opportunities and AfterCollege student resources with a wider student audience. Students looking for information and guidance on their job search can join our Entry Level Jobs & Internships user group: http://linkd.in/1CM6Yht The UR Engagement Manager is responsible for leading the development and execution of AfterCollege’s university relations strategy. This includes: expanding university and student-related strategic alliances, maintaining university contact engagement with AfterCollege content, working closely with our client services and sales teams to align our reach at schools with employer demand and providing exemplary customer service to schools and students. Show less

San Francisco, Ca

Customer communications point person across three principal business units (TrueCar.com, Used.TrueCar.com, ClearBook.com) - assisting, educating and listening to customers with the goal of providing positive interactions to all consumers reaching out to TrueCar. Respond to approx. 200 - 400 inbound inquiries per week and work with appropriate internal channels to provide customer resolution (or plan for resolution) within one business day, or less. Implement customer support best… Show more Customer communications point person across three principal business units (TrueCar.com, Used.TrueCar.com, ClearBook.com) - assisting, educating and listening to customers with the goal of providing positive interactions to all consumers reaching out to TrueCar. Respond to approx. 200 - 400 inbound inquiries per week and work with appropriate internal channels to provide customer resolution (or plan for resolution) within one business day, or less. Implement customer support best practices, protocol and processes including: establishing point person in each department to be responsible for providing key information for common inquiries within specific timeframe, creating standard response templates, CRM, weekly metrics and analysis reporting, synthesizing feedback to provide recommendations for internal improvements, bridging external call centers with internal dealer and customer support flows and moderating For Sale By Owner listings to reduce fraud.Work with Marketing, Product, Dealer, Legal and Technical teams to develop customer support process infrastructure to scale to larger call center. Transition established support operations to remote call center team by: developing training and reference materials, providing remote training sessions to call center director and representatives, and handling elevated cases during transition period to ensure a quality customer experience. Organization across teams, effective internal/external expectation management and a positive attitude were all key to improving TrueCar customer experience in a scalable way! Show less

Santiago, Chile

Part time consultant for Chilean executive team of Antalis, Europe's largest paper and communication support materials distributor, to improve their business English and aide them in internal and external communications with English speaking clients and colleagues. Developed business related learning materials personalized to address the specific needs of each executive, Nine, 1.5 hour dedicated 1:1 sessions with executives per week, evaluate & report progress based on testing and 1:1… Show more Part time consultant for Chilean executive team of Antalis, Europe's largest paper and communication support materials distributor, to improve their business English and aide them in internal and external communications with English speaking clients and colleagues. Developed business related learning materials personalized to address the specific needs of each executive, Nine, 1.5 hour dedicated 1:1 sessions with executives per week, evaluate & report progress based on testing and 1:1 sessions. Show less

Santiago, Chile

Responsible for cultivating and maintaining relationships with portfolio of 180+ clients; mostly in Oil & Gas, Electric Power and Petrochemical sectors, but also including Mining, Telecom, Technology and Banking clients.Connect with key executives on a regular basis to ensure they're getting the most from our service and understand its full potential as a resource for their business, identify specific business information needs of client and present customized solutions from product… Show more Responsible for cultivating and maintaining relationships with portfolio of 180+ clients; mostly in Oil & Gas, Electric Power and Petrochemical sectors, but also including Mining, Telecom, Technology and Banking clients.Connect with key executives on a regular basis to ensure they're getting the most from our service and understand its full potential as a resource for their business, identify specific business information needs of client and present customized solutions from product portfolio, obtain client feedback & present results to management, content and editorial teams - collaborating to develop new or improved products and services, coordinate with customer service team to resolve any issues, negotiate annual contract renewals.- Grew IBM account from 7k to 35k, over 400%, in less than 2 years; coordinated with multi-national exec team to identify specific business unit and country needs and presented customized solution - Consistently exceed individual monthly goals; produced average renewal rate of 87%, exceeding goal of 80% Show less

Clients included eBay, Cisco, Informatica, Parrot Bluetooth, NXP Semiconductors.Targeted media/influencer outreach, host briefings, create briefing materials, coordinate & staff events, create & maintain media lists, manage team deadlines to make sure everyone is on track with deliverables and assure all campaigns and initiatives run smoothly.

Brand development, web site traffic growth, web site UI and advertising revenue, online marketing initiatives, analyze traffic/ sales metrics, coordinate and oversee weekly product photo shoots