Brian Murphy Email & Phone Number

Dublin, County Dublin, Ireland

Ireland

Relaunched LearnUpon's internal LMS, involving a cleaning up 5 years of data and completely overhauling the user structures in the LMS. Worked with creative in developing a new brand identity for the platform.Day to day Admin of LearnUpon LMS.Led Linkedin Learning implementation and assisted with Gong implementation.Designed end to end new hire product.

County Dublin, Ireland

Additional responsibilites undertaken as first product trainer in LearnUpon.Built first ever comprehensive internal product training program leveraging LearnUpon's own LMS.Provided first ever company wide training webinars on Zoom.Designed new feature enablement materials for GTM teams.Product expertise to assist with product research and design.Supported.

Dublin

- Partner closely with SMB, SME & Enterprise customers to Identify and document customers’ unique business goals, use cases, and workflows for using their LMS to help inform the on-boarding process and to ensure long term success with LearnUpon.- Serve as the primary contact and advocate for customers, building strong relationships with all customer.

Ballsbridge, Dublin 4

Designing new welcome call procedure in line with company policy to enhance customer and agent experience.Redesign customer communication processes, media and templates to enhance clarity and customer experience.Project coordinator in redesign of internal CMS system to improve usability for agents and improve user productivity.Reviewing consumer and.

Ballsbridge, Dublin 4

Responding to customer queries via telephone, email, or social media ensuring an extremely high level of service.Supporting and working closely with other Operations teams (Payments, Client on-boarding, AML & Compliance) to ensure a seamless and helpful response to any client queries.Reviewing and updating internal CRM (Salesforce) systems to ensure all.

Dublin 24

Was a member of the CoE Logistics team, focused on Sales and Distribution.Delivering onsite and remote services, performing root cause analysis, providing solutions, and delivering services for the SAP SD module.Acting as deescalation architect, monitoring and ensuring resolution of high priority issues, on customer and SAP side.Participating in weekend or.

Co. Kilkenny, Ireland

Was a member of the SAP Application Support team with a focus on SCM issues.Monitoring and resolving support tickets within SLA: liaising with project teams, key-users and programmers to get full comprehension of issues and impacts and obtain best resolution time. Liaising with other IT staff to resolve user issues.Out of hours support on rotation.

Clanwilliam Square, Dublin 2 & Santry, Dublin 9

8 month placement in the Revenue Control section of ESB Electric Ireland, Ireland’s largest electricity provider. Analyzing and processing high volume and high value electronic fund transfer (EFT) payments using the SAP ERP system. Linking incomplete or incorrect remittances to their correct corporate/domestic accounts.Delivering excellent customer service.

Longford, Ireland

Spent nearly three years working in a very diverse and regularly changing workforce. Worked mostly in homewares and clothing departments, specializing in customer service, direct and indirect sales, product knowledge and promotion and stock organisation.

Bachelor Of Science (B.Sc.), Business Information Systems, Second Class Honour, Grade 1.0

Activities and Societies: FilmSoc, ALIVE Volunteering The program examines, from a business perspective, the use and management of.

Certificate, Qqi Training Needs Identification & Design, Merit

Leaving Certificate