Brinda Krishnan Email & Phone Number

Munich, Bavaria, Germany

✔Oversaw Quality Assurance and Central Checks: Ensured accuracy and integrity of data reported during the reporting cycle, utilizing Power Query in Excel for thorough analysis.✔Developed Comprehensive Reports: Created detailed Excel reports from SAP data using Analysis for Office, enhancing data visibility and decision-making processes.✔Executed User Acceptance Testing (UAT): Conducted UAT for SAP Integrated Planning (IP) developments using Analysis for Office, ensuring alignment with business requirements.✔Managed Task Tracking and Issue Resolution: Utilized JIRA to efficiently handle development testing, bug tracking, and incident management, ensuring timely resolutions.✔Updated User Manuals: Revised user manuals to reflect recent developments, ensuring up-to-date documentation for end-users.✔Coordinated Meetings and Schedules: Managed meeting invites and maintained vacation calendars, ensuring seamless team coordination.✔Learned Process Mapping: Acquired basic proficiency in process mapping using ADONIS, contributing to streamlined process documentation.✔Created Training Materials: Developed and delivered training enablement materials for SAP IP system reporting processes using Synthesia, facilitating user adoption.✔Acted as Point of Contact: Served as a key liaison during the reporting process, providing clarification on procedures and gathering confirmation on reported figures.

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Bengaluru, Karnataka, India

✔Continued Documentation Efforts: Maintained and enhanced work instructions and enablement materials for end-users, ensuring up-to-date and clear documentation.✔Delivered ITSM Process Documentation: Created and delivered quality documentation for ITSM and ITOM processes, including Incident Management, Knowledge Management, and ServiceNow Interactions.✔Provided Ongoing Process Support: Supported local teams with qualified advice on process and tool usage, ensuring alignment with global standards.✔Managed Backlogs and Project Tasks: Continued to consolidate backlogs and manage project tasks to drive the harmonization of ITSM processes.✔Supported Global ITSM Integration: Contributed to the ongoing global project to harmonize ITSM processes across the SAP landscape, ensuring a consistent and unified service management approach.

Walldorf, Baden-Württemberg, Germany

✔Created and Maintained Documentation: Developed and updated work instructions and enablement materials for end-users, ensuring consistency and accuracy in process documentation.✔Produced ITSM Quality Documentation: Authored comprehensive documentation for ITSM and ITOM processes, including Incident Management, Knowledge Management, and Interactions within ServiceNow.✔Provided Process and Tool Support: Offered expert advice to local teams on process and tool usage, ensuring compliance with company standards.✔Handled Backlog and Project Tasks: Managed backlog consolidation and project task handling to support cloud service processes.✔Contributed to Global ITSM Harmonization: Played a key role in a global project aimed at simplifying and harmonizing ITSM processes across the SAP landscape, integrating a new ITSM system for a fully integrated end-to-end solution.

Chengalpattu, Tamil Nadu, India

✔Production Issue Resolution: Addressed and resolved production issues in both ECC and BW systems, ensuring system stability and functionality.✔Critical Error Handling and Development: Managed critical errors and executed change developments to enhance system performance.✔Suite On HANA Migration: Contributed to the Suite On HANA (SOH) migration for two ECC systems, including code correction, gathering technical data, and authoring a company newsletter article.✔Regression Testing: Participated in regression testing of the BW system as part of the SOH migration, ensuring system compatibility and performance.✔JIRA Task Management: Handled task tracking in JIRA, managing incidents and bugs raised, ensuring efficient resolution.✔Point of Contact: Served as the Single Point of Contact (SPOC) for the SAP BW system, providing support and addressing system-related queries.✔Agile and SCRUM Methodologies: Worked on a project that followed Agile development practices and SCRUM methodology, contributing to iterative development and project management.✔Team and Event Coordination: Organized team outings and virtual events, enhancing team engagement and cohesion.✔Stationery Distribution: Managed stationery distribution for the Sales & Marketing team, ensuring timely and efficient supply management.✔Knowledge Transfer: Conducted training sessions for new joiners, on the critical daily processes in SAP ECC system.

Chengalpattu, Tamil Nadu, India

✔Basic Technical Training: Received training in basic SQL, basic Linux, and basic Software Development Life Cycle (SDLC), enhancing overall technical proficiency.✔SAP ABAP Training: Completed a 3-month intensive training program in SAP ABAP, gaining foundational skills in programming and development.✔Project Involvement: Joined a project in the Logistics and After-sales domain for Renault, applying SAP ABAP skills to real-world scenarios.✔Supplementary SAP BW Training: Acquired additional training in the basics of the SAP BW module after joining the project team.

Master Of Arts - Ma, International Business, 1.8 [Semester 2] (With 1 As Highest And 5 As Lowest)

Semester 3 : Exchange Semester + Master Thesis on Circular Economy ( " A theoretical framework on circular economy adoption.

Pgp - Exchange Semester, Grade: 2.59 (1 As Lowest And 5 As Highest)

Focus on Corporate Financial Analysis, Corporate Risk Management, Corporate Governance, Strategic Alliances, Strategic Business.

Pre Master

Intensive three-month program designed to prepare for advanced studies in business and management. Focus Areas: Completed coursework.

Bachelor Of Technology - Btech, Electronics And Communication, Cgpa: 8.01/10 (85.69%)

Worked on Antenna design as a part of Minor Project which was extended to Major Project in the final semester as an application: Breast.

Hsc (10Th) - 9.6/10 (91.2% ) Ssc (12Th) - 92.8%

HSC was from 2012-2013 SSC was from 2014-2015 and Group was Science (Physics, Chemistry, Biology) and Mathematics