Brinley Roush Email & Phone Number

Slidell, Louisiana, United States

Slidell, Louisiana, United States

 Developed and maintained strong relationships and rapport with TPA manager clients, providing regular followup to ensure satisfaction and address any concerns. Collaborated and coordinated efficiently with adjusters in order to identify and provide resolution to all TPAManager client issues. Managed and audited claims from the top three clients within the company, to ensure compliance with companypolicies and provide accurate resolution to issues. Developed and implemented a new system for tracking and organizing claims, which resulted in a more efficientand streamlined process. Built strong relationships with a wide range of claims professionals to expand the company's client base anddrive business growth.

 Maintained direct relationship with clients and collaborated directly with the sales team to help increase clientssatisfaction and drive sales growth. Collaborated efficiently with developers by testing the platform and providing information from the code to helpwith bug fixes. Developed and managed outstanding customer relationships to identify and fulfill both current and prospectiveclient requirements. Implemented innovative processes and managed effective internal communications which led to improvement inteam efficiency and productivity. Facilitated the development and supervision of various marketing projects and Omni-channel marketingcampaigns from conception to final implementation.

Mandeville, Louisiana, United States

New Orleans

 Directed various investigations and reviewed all claims, documents and photos submitted by field investigatorsto confirm estimates were in line with damages. Developed productive working relationships with public officials and law enforcement in order to ensureefficient and effective claim resolution. Conducted routine research to determine current market value of a loss as well as prepared structure damageestimates and worked together with agents and vendors daily. Collaborated directly with customers and guided them through the claims process and negotiated fair andequitable settlements. Developed and implemented new policies and procedures to improve efficiency and effectiveness in the claimsprocess.

Mandeville, Louisiana

 Established and maintained effective working relationships with clients, claimants, attorneys, and adjusters toensure effective claims management. Conducted thorough investigations into claims, including property damage assessments and analysis of relateddocumentation. Developed productive working relationships with public officials and law enforcement in order to ensureefficient and effective claim resolution. Prepared and presented funding requests for public entities hearing in order to settle large claims requiringpublic forum approval Facilitated settlement negotiations within clients' predetermined thresholds and advised clients on all necessarycoverage limitations.

Master Of Business Administration (M.B.A.), Management Information Systems, General

Bachelor’S Degree, Political Science

Bachelor’S Degree, History