Contracted through Aerotek

Contracted position through Aerotek.

Interacted with guests visiting www.disneyworld.com through Live Chat interface, advising them regarding the many entertainment, dining, recreation, and accommodation options available at the Walt Disney World theme parks and hotels. Handled internet help desk inquiries and concerns over the phone from guests regarding website customer assistance and new programs such as the MyMagic+ experience for Walt Disney World guests.

Contracted by Verizon Wireless in Tampa, FL to convert existing eLearning/CBT courseware into a new LMS (Learning Management System). Responsible for course creation, upload, export, editing, and troubleshooting of courses. Exceeded or met all deadlines for project.

convert all existing (100+) eLearning/CBT courseware into a new LMS (Learning Management System). Responsible for course creation, upload, export, editing, and troubleshooting of courses. Created full course development process documentation for the new system. Exceeded or met all deadlines for project. Learned use of Dreamweaver and SnagIt tools. LMS system: SumTotal. Assessment tool: Questionmark.

for the communication of clinical information between hospitals located in the Orlando market and Inpatient Care Management nurses located in the Tampa Bay area. Duties require daily contact with various medical providers. Assisted in affecting the outcome of 80+ cases daily by providing accurate and timely information.

responsible for the dispatch of maintenance contractors by phone or fax to Home Depot stores throughout Florida and southern Alabama.

included the primary intake and routing of Worker's Comp and Short-Term Disability claims for Liberty Mutual Insurance. Was also utilized for spot intake of General Liability, Auto and Property Loss claims. Handled general inquiries by phone and basic assistance to co-workers.

incoming customer phone inquiries concerning United Parcel Service and its business aspects including parcel delivery status, pricing, pickup scheduling, Service Center location and general information.