Brittany Stevens Email & Phone Number

Swindon, England, United Kingdom

- Manage the personal and professional development of a team of 12 junior staff- Design and lead training for front-line staff- Ensure compliance with external governing bodies, manage and update staff qualifications- Monthly health and safety based inspections of activity bases and equipment- Daily operational management to ensure first in class delivery- Co-ordinate workflow management to provide optimum efficiency- Monitor, review and implement change to ensure safety and to meet operational targets

➤ Delivered fun, safe, and engaging activities and adapted them to customers’ aims and objectives➤ Provided pastoral care and built positive and lasting relationships to maximise return customers➤ Utilised my technical skills to deliver high-risk activities and encouraged people to achieve through clear communication and strong rapport building skills➤ Versatile and adaptable trainer who delivered every activity and worked with the full range of products➤ Resolved customer complaints through conflict management and relationship building

Newbury, England, United Kingdom

- Preparing equipment for PCR tests and performing PCR tests on patients- Reading and understanding SSOPs and implementing best practise with my team- Recording test numbers and preparing tests to be sent to the lab- Ensure tests are kept viable through correct storage and temperature control- Communicating with rest of site to adjust traffic flow for efficiency and to solve problems as they arose- Managing PPE stock levels to ensure myself and the team had adequate resources- Aiding the schools testing programme through distributing Lateral Flow Tests and PCR Home Test Kits to the public- Crisis management, stepping in to work with frustrated or upset patients to be able to either administer a test or to find the best option for them

Newbury, England, United Kingdom

Worked on the frontline during the Covid-19 pandemic at a testing site that catered for 3000 patients a day.- Performed PCR testing on up to 250 patients a day- Managed own PPE and health and safety on site- Recorded testing numbers and ensured tests were marked and recorded before sending to the lab- Reasured and explained the testing procedure to nervous and upset patients

Auckland, New Zealand

• Collaborated with project leadership and technical leads to organise efficient operations, problem solve and achieve demanding schedule targets• Compiled monthly field report, detailing all key activities and outlining project progress for stakeholders.• Handled scheduling of subcontractors and staff to complete projects within required timeframes.• Communicated with external stakeholders to manage budget and compliance• Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records.• Kept physical files and digitised records organised for easy updating and retrieval by authorised team members.

Auckland, New Zealand

• Sorted and distributed office mail and recorded incoming and outgoing shipments for corporate records.• Developed and updated spreadsheets and databases to track, analyse and report on post (domestic and international) and the allocation to cost centres.• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.• Supported efficient meetings by organising spaces and materials, calendar maintenance and distributing meeting notes.• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.