Brita Van Fossen Email & Phone Number

Austin, Texas, United States

Johns Island, South Carolina, United States

- Work directly with farmer-owners to help maintain operations of a ~ nine acre vegetable, fruit, and rhizome farm, utilizing organic practices with regenerative and biodynamic principles - Responsible for seeding, planting, weeding, hoeing, harvesting, washing, processing, and packing produce as needed for wholesale and farmers market distribution- Assist with row clearing between crops and prepping for new plantings- Provide support in any and all other operational farm duties

Charleston, South Carolina, United States

- Hired, led, supervised, and supported all Sales & Marketing Team members through interviewing, onboarding, training, scheduling, day-to-day operations, timesheet tracking, weekly meetings, monthly check-ins, semi-annual performance reviews, and goal setting, execution, and tracking- Carried out day-to-day responsibilities and leadership of an agricultural land protection program, creating a consistent revenue stream for farmers to stay on and continue farming rural agricultural land in South Carolina- Managed, maintained relationships with, and served as the point-of-contact for top-grossing Charleston restaurant accounts, totaling more than $900K in annual sales (~65% of organization-wide sales)- Worked with complex food hub and retail accounts, including Whole Foods Market, the South Carolina Food Hub Network, and the Eastern Food Hub Collaborative- Tracked, compiled, and shared sales goal data daily, weekly, monthly, and annually - creating and supplying reports for use in strategic and fiscal planning- Partnered with the Director of Operations and General Manager in day-to-day needs and assist with creating organizational strategies among Sales, Supply, and Operations teams- Responsible for customer and organizational product procurement and supply needs through inventory assessment, ordering, and grower crop-planning meetings – representing restaurant, retail, and institutional customers in specialty products to support crop diversity for farmers- Coordinated community food box program and weekly community partner food donations- Served as a community ambassador and educator for the GrowFood Carolina mission and outreach through relationship building, social media, events, conferences, site tours, and chef/restaurant visits- Envisioned, designed, purchased, and tracked the budget for a years-long building retrofit and move, with a specific focus on sustainability efforts – and helped successfully plan and execute the organization-wide move

Charleston, South Carolina Area

- Led team pricelist meetings, updates, and dissemination to 1,600+ customers in the Constant Contact - Maintained the GrowFood Carolina website with up-to-date customer and grower information- Assisted with posting, sharing, and engagement on social media accounts as needed- Served as part of the interview process and assisted with hiring decisions for Sales Team- Helped develop and implement a training process for new team employees and assisted in onboarding and training seven new Sales Team members, while acting as a resource during and after training- Assisted in planning and execution of GrowFood Carolina events, including the annual Mushroom Gathering

Charleston, South Carolina Area

- Acted as primary contact for customer walk-ins, incoming phone calls and emails, tours, account onboarding, payments, inquiries, and entry for any sales orders received- Maintained customer standing orders through pre-order spreadsheets, vendor purchase orders, and weekly order entry

- Served as a trusted team resource for BoomTown CRM administrator system knowledge and intricacies, and guided rising team leaders through difficult client interactions and team dynamics- Partnered with Support Manager to interview, hire, onboard, and fully train 23 team members as needed- Optimized onboarding training program and materials, cutting onboarding time from 8 weeks to 4 weeks - Executed team training program and hosted, facilitated, and/or delegated internal classroom training sessions to rising team leaders, including coaching them as needed- Revised and carried out full system training program for 25+ new hires for teams across the company - Created a Quality Review program for Support Team -- defined the parameters, proved the concept, introduced it to the team, and made adjustments based on feedback- Conducted and documented Quality Review audits monthly for each Support Specialist -- scheduled and led one-on-one meetings with each Specialist to coach on opportunities, as well as praise accomplishments and improvements in quality- Researched, implemented, maintained, and provided reports about both a CSAT survey program and an employee recognition program for Support Team, rewarding quality successes and teamwork based on customer feedback and team input- Created and updated Support processes, canned responses, and standard operating procedures to improve effectiveness and efficiency- Executed the full migration of content and creation of all articles and resources in client-facing Knowledge Base in Salesforce, and maintained and produced articles as system features were updated and added- Discovered, proposed, coordinated, and executed the ideation and migration of all Client Success department’s internal documentation into a centralized program (Confluence) to promote and facilitate cross-team collaboration and knowledge- Cross-trained with Project Management team to gain exposure to principles & practices of Agile Project Management

- Served as a trainer, trusted knowledge resource, and coach for Support Specialists in their client interactions, and an escalation point for clients on more difficult resolutions

- Quickly, thoroughly and effectively addressed and resolved a wide array of questions and concerns submitted via email ticketing system from real estate agents, loan officers, office managers and brokers on a daily basis- Provided phone support for client inquiries or concerns arising from their interaction with the system- Fostered and maintained relationships with the clients utilizing the system, to promote well-rounded learning and understanding, and supplied the presence of a consistent, trusted resource- Escalated system bugs and inconsistencies to in-house developers for resolution- Collaborated with a range of other teams to ensure researched, client-specific answers to any challenges- Maintained up-to-date knowledge of the product intricacies and evolution, to help contribute to continued knowledge expansion on the Support Team, and among colleagues across the company.

Boston, Ma

- Coordinated and facilitated showings and mediated communication between potential incoming tenants and property owners, acting as a representative on behalf of both parties- Negotiated, drafted and executed all legal documentation pertaining to leasing, and collected all associated finances for each property - Conducted outreach to property owners to obtain new listings and retain existing listings while maintaining largest leasing database in New England- Photographed and compiled photos, videos, panoramas, and virtual tours of properties to add to inventory database for use in online marketing campaigns- Marketed hundreds of properties using websites such as Craigslist, Trulia, Zillow and BostonPads.com- Closed more than $20,000 in leasing contracts over six months

Newton, Ma

- Created definitions for health information technology terms to help increase site traffic- Composed articles relating to health information technology topics

Newton, Ma

- Composed blog entries, articles, news briefs, definitions and guides for several Media Groups- Composed more than 100 tweets for a Media Group Twitter account - Entered and published online content using the in-house content management system- Migrated extensive amounts of online content throughout a company-wide acquisition - Conducted podcast interviews & established a workable knowledge of the equipment

Boston, Ma

- Managed the daily activities of 20 children ages 2-5- Guided children through skill-building interactions and exercises- Planned a meet and greet event to communicate with parents

Colchester, Vt

- Provided personalized service to customers and answered inquiries about clothing and jewelry- Oversaw arrangement of swimwear, apparel, and jewelry displays on the sales floor- Drafted and sent faxes and purchase orders, and received inventory into computer system

Bachelor Of Arts (B.A.), Communication And Media Studies, Minor In Business Administration

Activities and Societies: Lambda Pi Eta

Auckland, New Zealand

South Royalton, Vt

Activities and Societies: Senior Class President, National Honor Society, Student Council Member