Brittany Johnson, Ma Email & Phone Number

Bellevue, Washington

-Developed and maintained positive relationships with key internal and external departments, customers and agents while providing excellent customer service via phone, email, and in person to best serve all client populations.-Reviewed and processed agent applications and onboarding information while assuring above 90% accuracy -Researched, analyzed and coordinated issue resolution for management, New Business, Compliance, Legal, internal sales contacts, and agencies/brokers regarding new business-related requirements and in-force policies.-Served as a project representative on new 2021 product initiative team per recommendation from supervisor-Maintained a working knowledge of the products and services offered by Symetra, correctly interpreting and applying contractual terms and obligations to policy hierarchies.-Wrote and revised procedures according to department standards for annual reviewSymetra provides annuities, life insurance and benefits products to people and businesses nationwide. We're a company with strong roots and a bold vision for the future; creating a world where more people have access to financial freedom. That vision is grounded in our diversity, equity and inclusion values, which guide everything we do.

Bend, Oregon, United States

-Managed projects related to billing annual reviews, office maintenance and clinic team growth.-Negotiated and collaborated with clients and insurance companies to resolve outstanding balances which improved outstanding balances by 60% or $20,000 within the first year of hire.-Trained and supervised new employees in referral and scheduling departments to ensure quality experience.-Managed all accounts payable to Thrive by supervising invoicing and communicating directly with clients regarding invoices, past due balances, insurance changes and clinical needs.-Developed and supervised billing and collection operations with insurance companies and clients.-Designed and updated administrative resources for intake process, client retention and office policies.

Tacoma, Washington

-Provided compassionate clinical assessment, diagnosis, and counseling services to caseload of 20+ couples, families and individual clients from various communities informed by DSM-V criteria.-Collaborated with clients to develop realistic, measurable treatment goals with clear outcomes and adapted clinical treatment plans based on individual client needs.-Sustained ethical, appropriate case management and completed required documentation in a timely manner in accordance with state and federal regulations.-Demonstrated proficiency in evidence-based systemic therapy models and obtained client feedback every session.-Maintained ethical, professional and amiable relationships with clients, clinic staff and colleagues.-Consulted and coordinated care with other clinicians on multidisciplinary treatment team.-Assessed for safety and acted in crisis situations over the phone and in person in accordance with emergency protocols.

Tacoma, Washington, United States

-Provided compassionate clinical assessment, diagnosis, and counseling services to caseload of 20+ couples, families and individual clients from various communities informed by DSM-V criteria.-Collaborated with clients to develop realistic, measurable treatment goals with clear outcomes and adapted clinical treatment plans based on individual client needs.-Sustained ethical, appropriate case management and completed required documentation in a timely manner in accordance with state and federal regulations.-Demonstrated proficiency in evidence-based systemic therapy models and obtained client feedback every session.-Maintained ethical, professional and amiable relationships with clients, clinic staff and colleagues.-Consulted and coordinated care with other clinicians on multidisciplinary treatment team.-Assessed for safety and acted in crisis situations over the phone and in person in accordance with emergency protocols.

Tacoma, Wa

-Developed and maintained relationships with PLU departments and external communities and organizations to best serve all student populations under the Chair of the MFT Department-Collaborated with PLU Admissions and trained to promote PLU programs and services in order to attract and enroll students to the PLU MFT graduate program. -Met with and fielded questions from prospective students to advise/counsel them on the admissions application process and status, requirements, deadlines and PLU programs via email, phone and in person interactions.-Planned and conducted presentations, informational sessions, on-campus recruitment events, and discussions on enrollment to PLU for prospective students.-Supported strategic plans and goals for a diverse and academically competitive student body through recruitment efforts.-Made appropriate referrals to PLU academic units, student programs and campus life opportunities.-Provided quality customer service and performed general administrative responsibilities such as distributing mail, sending out emails to advertise visits and announcements, communicating with staff to coordinate packing and shipping of materials, supporting and assisting with faculty requests, and serving as the first contact for the MFT department.-Reviewed and edited MFT department program accreditation submissions in compliance with internal and national guidelines.-Organized and directed continuing education trainings and program events for alumni and current students.-Directed new hire and new student orientations, tours and training.The Marriage and Family Therapy Graduate Program at Pacific Lutheran University trains students to become systemically-oriented, contextually sensitive MFT Professionals who address the diverse needs and clinical concerns of individuals, couples, families, and communities.

Eugene, Oregon Area

-Lead Administrative Assistant: provided quality customer service while scheduling clients for 30+ clinical providers along with other receptionist responsibilities including answering phones, assisting with client requests at the front desk and providing billing/insurance information regarding treatment, delegated general office tasks among administrative team to assure office stability and cohesive teamwork, and consulted with clinicians.-Records Specialist: evaluated the accuracy and validity of medical record requests for multiple purposes (coordination of care, legal, personal) in accordance with legal guidelines, enforced practice policies and handled highly confidential and time-sensitive information, completed requests in a timely manner, revised and created office forms and policies, and developed resources and procedures to streamline coordination of care efforts.-Social Media Manager: created strategic marketing plans and content for multiple online social media platforms, grew social media following by 540%, cited relevant research and news articles for a diverse audience with sensitivity and inclusivity, observed and analyzed content interaction with online audience, conducted weekly assessments of content performance, and wrote monthly blog posts on various psychology topics.Eugene Therapy provides counseling and mental health services in Eugene, Oregon. The practice provides services for the treatment of anxiety, depression, relationship and a host of other issues to children, adolescents and adults. Treating Individuals, couples and families of all kinds. Eugene Therapy is the largest, private, family therapy and counseling practice in Lane County, Oregon.

Eugene, Oregon Area

Working Memory and Attention Research Lab directed by Nash Unsworth, Associate ProfessorThe goal of the study was to examine the relation between measures of working memory capacity (the ability to maintain information over the short-term) and measures of attention and reasoning. laboratory combines experimental and differential approaches to cognition in order to examine basic memory and attention processes and their role in higher-order cognition. Specifically, the research laboratory is interested in individual differences in memory and attention capabilities and their relation to higher-order cognitive processes (such as intelligence and reasoning). The current work explores two functional characteristics of working memory: the need to actively maintain information in the face of distraction and the need to retrieve information that could not be maintained. It is argued that both functions are needed in a host of cognitive activities, but to differing degrees based on task demands. Finally, work in the laboratory is aimed at better understanding search and retrieval dynamics in recall.

Eugene, Oregon Area

-Assisted 100+ students to devise quarterly and annual academic schedules, mentored new students in the Psychology department, connected students with research and practicum opportunities, provided students with course recommendations and general guidance regarding progression toward graduation, identified strengths and provided practical strategies and available resources, and encouraged students in their academic pursuits.-Outreach Coordinator: created content with pertinent information about upcoming events or deadlines within the department and University of Oregon, facilitated quarterly informational seminars, consulted with team members on improving outreach strategies and scheduled other team members to present class announcements in multiple psychology courses about upcoming events in the Psychology Department. -Editor for monthly student newsletter, Psychobabble: created and delegated article topics to team members, constructed deadlines and supervised article completion, and wrote articles on relevant and trending topics in the field of psychology.The Psychology Peer Advising team at the University of Oregon aims to help undergraduate students understand the requirements of the university and assist students in creating academic plans to achieve graduation. All student peer advisors are psychology majors or minors. The team is directed by Dr. Jagdeep Kaur-Bala.

Eugene, Or

Bend, Oregon

Bend, Oregon

Master Of Arts - Ma, Marriage And Family Therapy

The Master of Arts in Marriage and Family Therapy Program at Pacific Lutheran University trains students to become systemically-oriented.

Bachelor Of Science - Bs, Psychology

Activities and Societies: Delta Delta Delta, Social Media ClubThe University of Oregon is a comprehensive research university that serves.

Education record

Activities and Societies: SU Youth InitiativeSeattle University is dedicated to educating the whole person, to professional formation.