Britnea Sage Email & Phone Number

Bellevue, WA, US

Bellevue, Washington, United States

Demonstrated expertise in driving strategic initiatives and enhancing operational efficiency by utilizing my strong background in support operations, written communication, technical writing, and teamwork. Led and advised on small to medium projects to successfully align legacy processes with the broader SAP support structure with comprehensive project.

Bellevue, Washington, United States

Proactively stepped into an unstructured position and was instrumental in shaping and formalizing responsibilities. Addressed critical support challenges, such as enhancing team morale, elevating quality standards, and meeting KPI targets. Additional tasks included leading meetings for support management to discuss success and challenges, and change.

Greater Chicago Area

Continued to hone my technical expertise for the SAP Fieldglass VMS Application, particularly with rate structure and guidance. Focusing on translating technical information for a wide range of audiences to provide guidance. Tasks included utilizing JIRA to raise bugs and mentoring cross-region teams.Key Accomplishments:- Key contributor in training and.

Greater Chicago Area

Efficiently and effectively handled customer inquiries from workers, suppliers, program offices, and hiring managers. Demonstrated expertise in troubleshooting a wide range of issues from basic log-in assistance, how-to consultations, and complex technical break/fix issues for the SAP Fieldglass VMS Application.Key Accomplishment:- Promoted (T1 to T2).

Chicago, IL

Utilized Adobe Photoshop to extract and retouch images from PDFs for conversion into interactive web ads with in-house tools. Experienced in handling sensitive information, including high-profile Black Friday sales, while ensuring confidentiality and accuracy. Entrusted with coordinating weekend assignments as a senior graphics specialist.

Greater Chicago Area

Dynamic and result-oriented team leader with experience managing a team of 10+ hosts during the highly successful inaugural season of the popular open-air Riverwalk location. Demonstrated exceptional problem-solving skills in a fast-paced environment by addressing challenges like weather and space constraints, and high customer volume. Responsible for.

Chicago, Illinois, United States

Oversaw ticket sale operations for up to 1,500 customers daily, often independently, on tight turnaround schedules. Responsibilities included teaching new hires, selling tickets, maintaining consistent communication and trust with the ship’s senior crew members, and managing customer expectations for reschedules or refunds due to hazardous weather.

Chicago, IL

Collaborated effectively with one other host, front-of-house manager, and servers to manage multiple tasks simultaneously, such as seating guests, managing waitlists, and coordinating with the servers to ensure the team’s health during fast-paced weekend brunches. In addition, I built rapport with guests and the team while providing excellent customer.

Chicago, IL

I demonstrated extensive knowledge of video games and platforms to stay informed about current industry trends, which I effectively utilized to actively engage with customers and address their needs. In addition, I assisted management with operational tasks, including inventory intake, counts, and store closing procedures while maintaining the store.

Chicago, IL

Conducted hourly test procedures to verify and maintain software performance standards. Alongside quality assurance, I focused on providing customer support by addressing inquiries for the Pokemon Trading Card Game and its online counterpart, and I moderated forums and chats to ensure the conversations were suitable for all ages.

Chicago, IL

Operated in fast-paced tourist locations on Navy Pier with minimal or no supervision. Where I gained hands-on experience as both a trainer and photographer. I managed high-traffic environments efficiently, handled thousands worth of sales a week, and daily inventory, and developed cross-cultural communication and customer service skills.

Dent, MN

Immersed in Japanese culture at a camp nestled in the middle of rural Minnesota. I practiced food safety and assisted in the preparation, cooking, and cleanup of three authentic Japanese meals daily for over 150 individuals.