Britney Boyd Email & Phone Number

Memphis, Tennessee, United States

Memphis, Tennessee, United States

Contacted customers about account or information issues, alerting clients of changes for excellent customer service.Made actionable and insightful recommendations for new products. Used effective communication and interpersonal skills when meeting and speaking with clients, promoting long-lasting relationships.Reached out to customers to assess satisfaction, discuss concerns and highlight additional offerings.Developed relationships with existing clients and provided individualized customer service to maintain longevity of accounts.Input customer order details into system, accepted payments and updated accounts.Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.

Memphis, Tennessee, United States

Provide daily leadership and support to the Customer Service team. Train Customer Service team on new processes and procedures. Provide support such as order entry, answering phones, chart maintenance, and backup when associates are on vacation. Communicate job expectations to the Customer Service team. Conductquarterly reviews with each associate to ensure they're meeting CMP goals.Evaluated customer account information to assess current issues and determine potential solutions.Complete weekly and monthly reports for Compass/Foodbuy. Manage the Compass order guides, new item requests, and BuySmart requests.

Memphis, Tennessee, United States

Accurate and timely setup/maintenance of all Price Rules, Bid Rules and Validation Rules for all customers including setup/maintenance of customer groups, item groups, and National ID's.Conduct audits of Master Distribution Agreements including Price Rules, verifying margins or markups, CPAS agreements, and vendor agreements. Produced quarterly reports detailing compliance findings and recommendations for improvements.Work closely with sales management and merchandising departments on issues related to contracts, agreements, and pricing issues.Keep track of new customers that are filtered through the system to ensure proper setup.

Memphis, Tennessee, United States

Processed customer transactions, orders, and returns in an accurate and timely manner.Contacted customers daily to ensure their orders are received and checked for out of stocks before cutoff time each day.Helped Marketing Associates and Account Executives resolve any order issues that arise including off day deliveries, will calls, substitutions, and changing delivery days.Asked probing questions to determine service needs and accurately input information into electronic systems.Documented conversations with customers to track requests, problems and solutions.