Britney G. Email & Phone Number

Itasca, Illinois, United States

• ★ Assists risk control and claims service staff with information tracking and member services for each captive.
• Maintain historical risk control benchmarks and client report cards.
• Maintain Risk Control related member portal items.
• Provide Customer Support - Interacting with service partners, members, and other internal and external contacts.
• Assist with monthly webinars.
• Collect data from members and service partners.

Batavia, Illinois, United States

• ★ Provide support to the Office of Partnerships and Technology Transfer.
• Maintain electronic tracking systems, official electronic and paper files for partnership and user agreements.
• Keep record of invention disclosures and ensure all disclosures, elections and filings are performed in accordance with requirements.
• Lead responsibility for collecting and reporting Technology Transfer data to the Department of Energy.
• Manage the Annual Inventor Recognition Ceremony.
• Administer the Affiliate Research Agreement and Non-Proprietary User Agreement process.

Elk Grove Village, Illinois, United States

• ★ Lead the identification, mitigation, and management of risks. Establish training and safety-related goals and objectives.
• Responsible for the administration of Accident/Incident Claims and Worker's Compensation.
• Remain current on insurance and legal compliance standards. Establish training and safety best practices. Serve as Team leader of the Safety Committee.
• Lead the inspection program for facilities and equipment. Investigate and identify unsafe conditions and ensure that corrective action is taken.
• Coordinate and prepare for PDRMA field visits and audits.
• Prepare and monitor training and safety-related budgets.

Lisle, Illinois, United States

• ★ Received incoming claims, set up files, and assigned them to an appropriate adjuster.
• Provided administrative support to Risk Consultants in the field, processed field reports, and dispersed them to members and/or consultants.
• Managed member asset data and updated property/pollution schedule, as needed.
• Coordinated insurance renewals with reinsurers and underwriters.
• Assembled Claims and Risk Management Committee meeting packets and recorded minutes.
• Lead the Coefficient of Friction and Infrared testing programs.

Lisle, Illinois, United States

• ★ Customer-facing position. Answered member requests and inquiries, provided product education, and directed members to appropriate departments for more in-depth assistance as needed.
• Primary member contact, providing member support and problem resolutions.
• Contributed to improved operational efficiencies, providing office support for various departments.
• Partnered with internal teams and provided strategic advisement which led to key initiatives that improved member experiences and reduced the need for call transfers.
• Managed Education and Training Classes.
• Issued Certificates of Insurance and Proof of Coverage.