Accomplished professional with experience directing and improving operations through effective customer service strategies. Well-versed in call center, data entry, bank transactions, clerical tasks, routing correspondence and coordinating travel arrangements, to maintain smooth business operations. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Extensive knowledge of maintaining customer relationships, keeping detailed records, and promoting excellence in customer interactions. Able to efficiently address customer concerns head-on, develop proactive solutions and implement correction actions. Capable of maintaining professional relationships with clients while driving business results. Experienced exceeding goals and expectations. Experienced in training and staff development. Experienced in remote employment.