Britney Washington Email and Phone Number

Coordinate all aspects of conferences to include, but not limited to: food and beverage requirements, room accommodations, and meeting space setup.Manage room blocks so that groups do not fall into attrition and hotel room inventory is maximized.Maximize revenue by up-selling all facets of the hotel, including food and beverage, meeting space rental, and audio visual. Produce BEOs and group resumes in a timely manner, ensuring that all deadlines are met. Lead BEO meetings every morning and resume meeting once per week to ensure that team members are upated on any changes.Lead pre and post convention meetings when necessary.Work as a team with other departments to ensure functions go according to plan, as outlined in the group resumes and BEOs.Serve as onsite contact for all functions and quickly resolve any issues that might arise.

Coordinate all aspects of conferences to include, but not limited to: food and beverage requirements, room accommodations, and meeting space setup.Manage room blocks so that groups do not fall into attrition and hotel room inventory is maximized.Maximize revenue by up-selling all facets of the hotel, including food and beverage, meeting space rental, and audio visual. Produce BEOs and group resumes in a timely manner, ensuring that all deadlines are met. Lead BEO meetings every morning and resume meeting once per week to ensure that team members are upated on any changes.Lead pre and post convention meetings when necessary.Work as a team with other departments to ensure functions go according to plan, as outlined in the group resumes and BEOs.Serve as onsite contact for all functions and quickly resolve any issues that might arise.

Provide administrative support to the Catering and Convention Services managers, to include building quotes and creating sub blocks in ISAC, completing the BEO and resume packets, completing turnovers, assisting clients in the absence of their main contact, and a variety of other tasks as needed.Use ISAC to detail and edit banquet event orders for all in-house functions and distribute those event orders to the proper departments in a timely manner. Prepare for all pre-convention meetings by printing resumes, event orders, and name cards for all attendees and ensuring that the meeting space is set up properly. Distribute daily recaps and event checks, e-mail function reports, prepare door cards and reader boards, and close group files daily.Ask qualifying questions to call-in sales business and transfer those calls to the appropriate sales manager.Sort and distribute mail and maintain a check log for incoming checks.

Process check-ins and check-outs, make or cancel reservations, verify that all guest folios are correct and make adjustments to guest folios as needed. Oversee the auditing process, post and balance the daily financial transactions of all outlets, and make managerial decisions in the absence of a manager.Operate a six-line PBX system, receive guest requests, communicate with the appropriate departments to ensure that requests are carried out quickly, manage the guest request log, and follow up with guests to ensure their satisfaction. Tackle guest issues using the HEART method: Hear the guest out, empathize, apologize, resolve the problem, and thank the guest.Increase revenue for Hilton Memphis by using up-selling techniques to maximize room rates.Increase loyalty to the Hilton brand by promoting and enrolling guests in the Hilton Honors program.

Manage and balance a cash drawer of $10,000 and process transactions that require accurately handling $50,000 or more in a single shift.Consistently deliver superior customer service in a professional manner and with a positive attitude.Provide a variety of services for customers such as ordering checks and bank cards, making deposits, process mortgage and credit card payments, sign and issue cashier’s checks, cash checks, and prevent fraud.Promote and sell Bancorp South products by using computerized information about customers to tailor recommendations.

Work as part of a team and individually to ensure that all Bancorp South branches are balanced in a timely and efficient manner and to consistently meet production standards set by management. Utilize 10-key to encode information such as account and routing numbers, amounts on paper tickets, coupons and checks received from tellers, ATMs, and the Federal Reserve.Process checks, payment coupons, withdrawal slips, and deposit tickets so accounts are properly debited and credited.Identify and correct mathematical errors overlooked by tellers.