Britney Stokes, Msw Email & Phone Number

United States

Monroe, Louisiana, United States

As a Sales Development Rep with Lumen, we have one of the largest networks and the largest product suites to offer my customers. We will transform your digital business through Adaptive Networking, Agile IT/Cloud, hybrid WAN, and other customized solutions.We collaborate with a customer’s CIO, Network Manager, Infrastructure Manager, or their end-users to solve a wide array of industry problems and deliver robust solutions. While partnering with your Account Director, we also assemble technology specialists to consult with you to determine the best solutions for your needs, and then gather and allocate the talent to implement these solutions.My team understands that your network is the foundation for your digital business, and it’s critical for it to be secure and reliable. But protecting your network perimeter can be complex and costly.Lumen creates customized solutions for our diverse clients who seek to stay ahead of threats while maximizing budget—solutions that provide scalability and support while ensuring compliance. We offer Network-Based Security, Managed Firewall, IPS & VPN, and DDoS Mitigation to defend your infrastructure assets and websites while keeping your TCO in check.The Ponemon 2017 Cost of Cyber Crime & Data Breach Study estimated that Lumen’s Adaptive Network Security is preventing $1Billion in cybercrime each year. You can trust Lumen to provide the network and security solutions your digital business needs.Local and responsive, my team supports our customers both pre- and post-install, and our clients trust us to always be available when they need us most, to respond and advocate on their behalf.Get to know us better by viewing the media below. ☛ Data Network ☛ Digital Business ☛ Wavelength & Transport

Atlanta, Georgia, United States

**Empowering businesses through strategic guidance and operational excellence**At Stokes Coaching and Consulting LLC, I've spent the last 5 years revolutionizing how entrepreneurs, business owners, nonprofits, and insurance companies approach their operational challenges. My mission? To create powerful customer experiences through tailored business support services.Key Focus Areas:Sales Support: As a sales representative and business development representative, utilizing consulting skills to help businesses increase revenue and drive growth from membership enrollments, identifying new business ideas/markets, recruiting/prospecting talent, and facilitating contract sales.Insurance Advisement: Leveraging industry expertise to guide clients through complex insurance landscapes, ensuring optimal coverage and risk management strategies.Administrative Assistance: Streamlining operations and enhancing productivity through efficient administrative support and process optimization.Project Management: Spearheading mission-critical initiatives with a track record of consistently exceeding client expectations and driving tangible results.Business Development: Identifying growth opportunities and implementing strategies that propel businesses to new heights.Notable Achievements:📈 Catalyzed significant revenue increases for clients through targeted business development strategies and operational improvements.🤝 Built and nurtured high-performing teams, fostering a culture of collaboration and excellence that directly contributes to client success.🏆 Maintained an impressive project success rate, consistently delivering outcomes that exceed client expectations and drive measurable business impact.Beyond these core services, Stokes Coaching and Consulting LLC offers a comprehensive suite of professional services including sales support, account management, benefits enrollment, staffing & recruitment support, ad hoc project management, and marketing.

🚀 As a versatile Account Manager and Sales Executive, I bring a unique blend of skills to drive business growth and foster long-lasting client relationships. My expertise lies in:-Account Growth & Business Development: Consistently exceeding sales targets and acquiring new accounts through strategic planning and prospecting, as well as networking.-Client Relationship Management: Building and nurturing strong partnerships with key stakeholders to ensure long-term success.-Customer Success Initiatives: Implementing innovative strategies to boost customer satisfaction and loyalty.-Consistently surpassed sales targets, contributing to company-wide revenue growth.-Successfully acquired and onboarded new accounts, expanding our client base in competitive markets.-Maintained an exceptional customer satisfaction rate, fostering client retention and referrals.

Woodstock, Ga

As a dynamic Program Assistant and Support Specialist, I played a pivotal role in bridging the gap between our community organization and its diverse stakeholders to improve program outcomes.Key Responsibilities & Achievements:Program Administration: Streamlined processes and ensured nearly 100% compliance with project deliverables, significantly enhancing operational efficiency.Stakeholder Communication: Provided top-tier customer service, fostering strong relationships with key stakeholders and enhancing collaborative initiatives. Developed and implemented innovative communication strategies, facilitating seamless information flow between all parties involved.Training & Development: Designed and delivered impactful department training, mentorship and coaching to equip team members with essential skills and knowledge.Client Coordination: Managed client relationships effectively, ensuring their needs were met with precision and care.Impact & Recognition:🏆 Received accolades for exceptional performance, particularly in improving communication processes and stakeholder engagement.💡 Leveraged strong analytical skills to provide data-driven insights, contributing to more informed decision-making across projects.🤝 Cultivated a collaborative work environment, promoting synergy between our organization and external partners.

Greater Atlanta Area

Led a dynamic team of 10 professionals in this multifaceted role, balancing account management with senior training responsibilities. Key focus areas included:Team Leadership & Development: Spearheaded training initiatives, fostering a culture of continuous improvement and professional growth.Performance Analysis: Implemented data-driven strategies to optimize team performance and process efficiency.Client Relationship Management: Successfully managed over 200 accounts, ensuring high satisfaction rates and long-term partnerships.Quality Assurance: Developed and maintained rigorous quality standards through regular audits and performance reviews, meeting contractual requirements and maintaining adherence to federal/state regulations.Key Achievements:🚀 Boosted team productivity by 30% through innovative training modules and performance incentives.📈 Improved process efficiency by 20%, resulting in significant time and cost savings.🏆 Consistently exceeded client satisfaction targets, contributing to account retention and growth.💡 Designed and implemented new training modules, enhancing team capabilities and client service quality.💰 Spearheaded cost-saving initiatives, directly impacting the company's bottom line.Core Competencies:Account management | Healthcare industry expertise | Advanced training & development | Strategic communication | Cross-functional coordination | Data analysis & interpretation | Project management | Employee onboarding & engagement | Visionary leadershipThis role demanded a unique blend of healthcare knowledge, training expertise, and account management skills. It provided an opportunity to drive organizational success through effective team leadership, process optimization, and client-centric strategies.

Greater Atlanta Area

**Promoted from Job Coach/Support Specialist role, demonstrating rapid career progression and exceptional performance in a state agency setting.**Program Assistant (Aug 2012-Jan 2014)Key Responsibilities:• Coordinated comprehensive programs, managed client cases and provided administrative support• Executed grant management processes, ensuring compliance with federal and state requirements• Led community engagement initiatives/outreach and collaborated with diverse stakeholders• Generated detailed reports and implemented strategies to improve program efficiency🏆 Notable Achievements:• Successfully implemented grant programs, achieving 100% compliance with federal and state requirements• Improved program efficiency, resulting in increased client retention and success stories• Progressed from intern to full-time Program Assistant within 2 years, showcasing leadership potentialSupport SpecialistAug 2011 - Aug 2012 (1 year)• Provided comprehensive support to clients, facilitating job placements and skill development• Collaborated with local businesses to create employment opportunities for program participants• Maintained accurate client records and contributed to program reportingInternCobb Community Services BoardJan 2011 - July 2011 (6 months)• Assisted in program coordination and client support activities• Gained valuable exposure to state agency operations and community service programs

**Promoted from Case Management Intern to Program/Executive Admin Assistant within one year, becoming the organization's first paid employee**Played a crucial role in supporting Turning Point's mission of empowering individuals and families through education, literacy, and access to resources.🤝 Key Responsibilities:• Established and nurtured strategic partnerships to further the organization's goals• Managed executive schedules and coordinated board meetings• Oversaw program logistics and facilitated training sessions• Handled correspondence and provided phone and client support• Prepared comprehensive reports and engaging presentations• Organized impactful events to promote the organization's mission🏆Key Achievements:• Implemented innovative organizational systems, resulting in a 20% increase in operational efficiency• Streamlined business operations to adapt to changing trends in the nonprofit sector• Successfully transitioned from intern to first paid employee, demonstrating exceptional growth and value to the organization💡Skills Utilized:• Nonprofit program management• Relationship building and communication• Event planning and execution• Administrative competency and technical proficiency• Marketing and documentation preparation• Initiative and innovation in organizational improvement• Strong interpersonal skills and ability to work autonomouslyThis role allowed me to combine my passion for social impact with my administrative and program management skills, contributing significantly to Turning Point's mission of empowering individuals and families to achieve their full potential.

Master Of Social Work (M.S.W.), Mental Health And Substance Abuse, 3.95

Graduated May 2014 Coursework in Crisis Management, Community Intervention, Cognitive Behavioral Therapy, Motivational Interviewing.

Bachelor'S Degree, Human Services

Activities and Societies: Phi Alpha National Honor Society Society of Social Workers Tau Upsilon Alpha Honor Society Human Services.