• Spearheaded on-site sales through direct interactions by securing new vacation ownership contracts and upselling existing owners, achieving top frontline sales representative status in July • Pioneered the integration of Salesforce CRM to streamline lead generation and targeted phone outreach, successfully converting trial owners into full ownership, driving significant revenue growth

• Led market analysis and strategic program development, conducting comprehensive research on identity proofing, affirmation, and decentralized identity solutions, deriving insights that directly influenced product development decisions• Formulated and championed a user-centric product strategy, striking an optimal balance between onboarding speed and trustworthiness, resulting in enhanced user perception on security, effectively communicated results to senior leadership

• Utilized SQL and Excel to analyze over 600,000 data points, and identified a $42MM annual opportunity opportunity by recommending a new feature to enhance signal stability and forecast precision of Middle Mile systems• Established strategic partnerships with external teams and led weekly meetings with key stakeholders that unveiled a critical code bias; a discovery with an annual opportunity of $17.6MM• Conducted customer interviews and identified a major pain point around freight cancellations; proposed a preventative solution to enhance customer satisfaction and reduce operational costs

• Led technical strategy, ensuring seamless customer experiences, and addressing challenging client interactions; achieved resolution in 91% of total interactions

• Acted as a primary point of contact for high-level troubleshooting and hardware repair; conducted 3400 repairs resulting in a 94% same-unit repair success rate

• Facilitated 12k+ sessions while maintaining a customer satisfaction score of 82, 34 points above the store average

• Elevated Physical Security Program compliance from 32% to 93% after one year and to 94% the following year by standardizing the processes across 28 subordinate units; awarded 4th Army Commendation Medal • Implemented a resource-efficient training strategy for 25 units on Cyber Security Program compliance, achieved 97% during the Command Cyber Readiness Inspection, the best in the installation; awarded 3rd Commendation Medal• Led end-to-end management of a security clearance process for 6,900 personnel, ensuring full compliance with training requirements and enabling secure access to critical systems, thus ensuring smooth daily operations and safeguarding of sensitive information.• Coordinated with cross-functional teams and stakeholders to produce and disseminate 200 key intelligence deliverables, which were instrumental in securing military operations and installations across Afghanistan.• Streamlined and executed the secure mobilization of 830 troops across international borders by implementing robust documentation and training programs, achieving 100% successful deployment.• Directed a U.S.-based intelligence analytics team and pioneered a training program for Afghan counterparts, resulting in an innovative intelligence-sharing mechanism that enhanced collaborative decision-making.

• Produced 50 unique intelligence products and conducted 125 time-sensitive intelligence briefs to senior leadership, resulting in threat reduction of 350 high-value targets and facilities; awarded 1st Joint Service Commendation Medal• Managed and directed 350 hours of Intelligence, Surveillance, and Reconnaissance collection each week for 9 months in high-stress combat environments resulting in zero hours of collection lost; awarded 2nd Army Commendation Medal• Maintained accountability of $2 million worth of property in combat conditions and coordinated the movement of $787,000 worth of company equipment between multiple countries without loss

• Generated $7.8MM in enemy asset seizures through the creation of 200+ intelligence slides and 13 target packets; awarded 1st Army Commendation medal • Engineered and scaled a comprehensive intelligence database from ground zero to 30k+ unique entries, elevating it to a leading resource for intelligence in Afghanistan