Christopher Brito, Cissp, Ccsp Email & Phone Number

Washington, District Of Columbia, United States

Monitored and maintained network components according to established guidelines and best practices. Identified equipment and network issues, responding to outages to increase NOC effectiveness.Created and modified accounts, devices, and mailboxes as necessary in Azure Active Directory and Exchange. Collaborated with the Server Team to ensure successful deployment of security and functionality patches to the supported application. Supported the server team to ensure the… Show more Monitored and maintained network components according to established guidelines and best practices. Identified equipment and network issues, responding to outages to increase NOC effectiveness.Created and modified accounts, devices, and mailboxes as necessary in Azure Active Directory and Exchange. Collaborated with the Server Team to ensure successful deployment of security and functionality patches to the supported application. Supported the server team to ensure the consistent availability of services, applications, and data by monitoring various environments via SIEM and reporting alerts. Monitoring of various customer environments. Utilizing Fortinet FortiSIEM to alert engineering teams of utilization, errors, and security incidents that arise.Creation and tuning of SIEM rules to ensure proper alerting of networking issues to NOC team.ServiceNow KCS management. Generating Knowledge base articles and SOP documentation for internal and external users. Show less

Provided functional support and tier two technical support for the managed application.Analyze and investigate issues reported by users and stakeholders to provide a suitable resolution. Manage user requests related to system or application access.Monitor email/ticket requests to track progress and close requests within the SLAs aiming for high customer satisfaction.Document production bugs and enhancement requests and communicate to application developers.Lead team responsible… Show more Provided functional support and tier two technical support for the managed application.Analyze and investigate issues reported by users and stakeholders to provide a suitable resolution. Manage user requests related to system or application access.Monitor email/ticket requests to track progress and close requests within the SLAs aiming for high customer satisfaction.Document production bugs and enhancement requests and communicate to application developers.Lead team responsible for the resolution of support issues escalated to development personnel. Lead problem and incident management ensuring rapid response and resolution to application failures. Worked directly with SQL database and DevOps engineers to ensure prompt remediation to escalated issues. Managed initiative to develop and create documentation on training materials, FAQs and Knowledge Base Articles.Provide technical guidance and mentorship to teams on moderately complex issues. Show less

Columbia, Maryland, United States

Provided client support and technical issue resolution via email, phone, and a web-based feedback system.Built rapport and elicit problem details from non-technical or technical customers.Provided timely and efficient follow up to user questions or issues.Communicated application defects effectively with application developers to ensure timely defect resolution. Conveyed release information to the end users.Tracked, documented, and managed incidents to closure in ServiceNow… Show more Provided client support and technical issue resolution via email, phone, and a web-based feedback system.Built rapport and elicit problem details from non-technical or technical customers.Provided timely and efficient follow up to user questions or issues.Communicated application defects effectively with application developers to ensure timely defect resolution. Conveyed release information to the end users.Tracked, documented, and managed incidents to closure in ServiceNow ticketing system.Assist in generating Knowledge Base articles for the team. Show less

Master Of Business Administration - Mba, Information Technology Management

Bachelor Of Science - Bs, Cyber Security And Information Assurance

A+ Certification. Ic3 Gs3 & Gs4 Certification. Cisco Academy., Imformation Technology