Britt Burns Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

United States

United States

United States

Chicago, Illinois, United States

Des Plaines, Illinois, United States

Des Plaines, Illinois, United States

I was promoted to oversee customer service operations for the department. In this role, I maintained all team member certification processes, as well as owned team member training to ensure compliance with the Illinois Gaming Board (IGB).Additionally, I worked side-by-side with security, surveillance, and cage teams to align processes, policies, and best practices with internal and external regulations.SELECTED ACHIEVEMENTS:✔ Maintained a less than 2-minute response time by stepping in to provide assistance during high-traffic times.✔ Supported the addition of 1,200+ new machines in just 3 days during the implementation of the Casino’s Sportsbook.✔ Owned staff training, including facilitating classroom and one-on-one training; provided 90-day, 6-month, and annual performance reviews.

United States

In this role, I led all operations for the Rush Reward Desk. I managed, and developed a team capable of making informed and impactful decisions for the department. As a leader, I handled all escalated issues and guest comp requests.SELECTED ACHIEVEMENTS:✔ Maintained confidential customer information and accurately handled and delivered required forms and documentation as required.✔ Collaborated with the security team on difficult interactions and customers to maintain the safety of the staff and guests.✔ Implemented a check system for scanning IDs and passports that helped maintain compliance with IGB regulations.✔ Instituted a 2-week employee check period for new team members to ensure accuracy and adherence to all company policies.✔ Regularly monitored shifts and adjusted staffing as necessary, which improved morale while reducing labor expenses.

United States

I was brought in as a F&B manager overseeing operations of the Casino’s 5 restaurants. In this role, I effectively communicated across all staff on processes, procedures, and best practices to maintain compliance with all internal and external regulations. SELECTED ACHIEVEMENTS:✔ Improved quality of dishes and customer satisfaction by keeping a clear line of communication between food service staff, chefs, sous chefs, and line cooks.✔ Streamlined operations and improved workflow by effectively managing resources and making necessary changes.

United States

I was recruited as a Manager for a Fooda, and for the food truck operation. After demonstrating top performance, I was transitioned to lead the packing and transport of all commissary items across 4 locations. In this role, I collaborated with other managers on implementing best practices and processes to maintain profitability and gain market share.SELECTED ACHIEVEMENTS:✔ Achieved a 15% growth in check averages by implementing new menu items, as well as adding more cooking and heating equipment to improve efficiency.✔ Leveraged in-field staff to cover shifts when necessary, which improved staffing during rush times.✔ Generated $7,500+ in revenue weekly as an operator of a Fooda food truck.✔ Managed teams at several high-profile events, including Lollapalooza, Spring Awakening, NFL Draft, Lurie’s Walk for the Cure, Riot Fest, Wells St. Art Festival, and Bacon Fest.✔ Saved $300/month on product costs by reducing waste and effectively packing the commissary during transit.✔ Established a commissary delivery process which enabled food trucks to remain out on location.

Greater Chicago Area

I worked my way up through this facility starting as a hostess, then server, and GM. In addition to my daily operational responsibilities, I oversaw all special events within the Chicagoland area. These events included The Auto Show, several fundraisers, and summer festivals.

Chicago

I was recruited to the organization to lead convention and meeting operations. In this role, I provided high levels of customer service to ensure 100% satisfaction from the client for all events. I managed conventions with 300+ attendees for industry-leading corporations, including Pampered Chef and Kellogg.

Master Of Business Administration - Mba, Business Administration And Management, General

I started in the Fall of 2020 and I am currently pursuing my MBA with a certificate in Business Ethics. I am excited to see where this.

Bachelor'S Degree, Marketing