STRATEGIC OPERATIONS MANAGERI am a compliance-focused, business strategy leader with demonstrated success in assessing and implementing process improvements and programs that meet regulatory standards that enhance the customer experience.Throughout my career, I have shown a strong ability to lead within fast-paced and regulated environments. As a food and beverage manager, I regularly worked across departments to meet customer and business needs. I demonstrated an ability to learn rules and regulations fast, which enabled me to create new processes and implementing best practices that benefited the business.My most recent success can be seen in my role as Business Strategy Coordinator with THK America.***************************************SELECTED CAREER HIGHLIGHTS✔ Supported the expansion of Casino operations with the addition of a Sportsbook, including managing an additional 1,200+ slot machines.✔ Improved skill sets and achieved consistency across the department by owning the training and development of staff.✔ Maintained 100% compliance with the regulatory compliance agency by introducing a new ID and passport scanning process.***************************************KEY AREAS OF FOCUS☑ Business Strategy☑ Data Analysis & Reporting☑ Compliance Programs & Audits☑ Program Development☑ Strategic Planning & Execution☑ Continuous Improvement ☑ Technology & Systems☑ Improving Quality & Efficiency☑ Customer Satisfaction☑ Regulatory Compliance☑ Team Leadership & DevelopmentI’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at: BBurns7788@gmail.com
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Business Strategy AnalystThk America, Inc.Chicago, Il, Us -
Business Strategy AnalystThk America, Inc. Dec 2024 - PresentUnited States -
Business Strategy SpecialistThk America, Inc. Mar 2023 - PresentUnited States
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Customer Service SpecialistThk America, Inc. Jun 2022 - Mar 2023United States
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Graduate StudentQuinlan School Of Business, Loyola University Chicago Aug 2020 - PresentChicago, Illinois, United States -
Player Services/Slot ManagerRivers Casino Des Plaines May 2018 - Aug 2020Des Plaines, Illinois, United States -
Player Services Manager★Compliance With State & Federal RegulationsRivers Casino Des Plaines Apr 2018 - Aug 2020Des Plaines, Illinois, United StatesI was promoted to oversee customer service operations for the department. In this role, I maintained all team member certification processes, as well as owned team member training to ensure compliance with the Illinois Gaming Board (IGB).Additionally, I worked side-by-side with security, surveillance, and cage teams to align processes, policies, and best practices with internal and external regulations.SELECTED ACHIEVEMENTS:✔ Maintained a less than 2-minute response time by stepping in to provide assistance during high-traffic times.✔ Supported the addition of 1,200+ new machines in just 3 days during the implementation of the Casino’s Sportsbook.✔ Owned staff training, including facilitating classroom and one-on-one training; provided 90-day, 6-month, and annual performance reviews.
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Rush Rewards Manager ★ Maintained Compliance With All Internal & External RegulationsRivers Casino Des Plaines Nov 2017 - Apr 2018United StatesIn this role, I led all operations for the Rush Reward Desk. I managed, and developed a team capable of making informed and impactful decisions for the department. As a leader, I handled all escalated issues and guest comp requests.SELECTED ACHIEVEMENTS:✔ Maintained confidential customer information and accurately handled and delivered required forms and documentation as required.✔ Collaborated with the security team on difficult interactions and customers to maintain the safety of the staff and guests.✔ Implemented a check system for scanning IDs and passports that helped maintain compliance with IGB regulations.✔ Instituted a 2-week employee check period for new team members to ensure accuracy and adherence to all company policies.✔ Regularly monitored shifts and adjusted staffing as necessary, which improved morale while reducing labor expenses.
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Food & Beverage Manager ★ Streamlined Operations & Improved Customer SatisfactionRivers Casino Des Plaines Aug 2015 - Nov 2017United StatesI was brought in as a F&B manager overseeing operations of the Casino’s 5 restaurants. In this role, I effectively communicated across all staff on processes, procedures, and best practices to maintain compliance with all internal and external regulations. SELECTED ACHIEVEMENTS:✔ Improved quality of dishes and customer satisfaction by keeping a clear line of communication between food service staff, chefs, sous chefs, and line cooks.✔ Streamlined operations and improved workflow by effectively managing resources and making necessary changes.
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Restaurant Delivery & Commissary Manager ★ Drove Continuous Improvement & Cost SavingsWow Bao Oct 2013 - Aug 2015United StatesI was recruited as a Manager for a Fooda, and for the food truck operation. After demonstrating top performance, I was transitioned to lead the packing and transport of all commissary items across 4 locations. In this role, I collaborated with other managers on implementing best practices and processes to maintain profitability and gain market share.SELECTED ACHIEVEMENTS:✔ Achieved a 15% growth in check averages by implementing new menu items, as well as adding more cooking and heating equipment to improve efficiency.✔ Leveraged in-field staff to cover shifts when necessary, which improved staffing during rush times.✔ Generated $7,500+ in revenue weekly as an operator of a Fooda food truck.✔ Managed teams at several high-profile events, including Lollapalooza, Spring Awakening, NFL Draft, Lurie’s Walk for the Cure, Riot Fest, Wells St. Art Festival, and Bacon Fest.✔ Saved $300/month on product costs by reducing waste and effectively packing the commissary during transit.✔ Established a commissary delivery process which enabled food trucks to remain out on location. -
General Manager ★ Maintained Daily Restaurant Operations & Chicagoland EventsThe Melting Pot Restaurants Nov 2006 - Oct 2013Greater Chicago AreaI worked my way up through this facility starting as a hostess, then server, and GM. In addition to my daily operational responsibilities, I oversaw all special events within the Chicagoland area. These events included The Auto Show, several fundraisers, and summer festivals. -
Executive Meeting Manager ★ Executed Events For Top Corporations With High Customer SatisfactionSheraton Hotels & Resorts Jun 2009 - Oct 2009ChicagoI was recruited to the organization to lead convention and meeting operations. In this role, I provided high levels of customer service to ensure 100% satisfaction from the client for all events. I managed conventions with 300+ attendees for industry-leading corporations, including Pampered Chef and Kellogg.
Britt Burns Education Details
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Business Administration And Management, General
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Marketing
Frequently Asked Questions about Britt Burns
What company does Britt Burns work for?
Britt Burns works for Thk America, Inc.
What is Britt Burns's role at the current company?
Britt Burns's current role is Business Strategy Analyst.
What schools did Britt Burns attend?
Britt Burns attended Quinlan School Of Business, Loyola University Chicago, Columbia College Chicago.
Who are Britt Burns's colleagues?
Britt Burns's colleagues are Jaimee Roberts, Rachel Murphy, Tomomi Davis, Diana Heischman, Eric Messer, J. Tyler Clark, Jonathan Stadler.
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Entrepreneur | 2X Founder | 2X Exits | Integrator | Change Leader And Culture Obsessed | Renegade ♦️Raleigh, Nc1goodcleanlove.com -
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