- Working with multiple Scrum Teams, Product, Leadership, and the organization as a whole toward strategic goals- Coordination, tracking, and reporting on overall program progress- Coordinating GTM plan, training, and communication- Coordination of cross-team communication - Ensuring critical decisions are surfaced to relevant stakeholders and decision-makers, and resolution is reached and communicated appropriately- Defining and overseeing process for hand-off between teams - Enforcing common process between Product and Engineering

Oversaw intake and governance for Global Customer Experience projects, working with a broad cross-section of employees across eBay, from all global locations.Pivotal in the evolution and execution of the executive governance body, allowing for visibility into cross-functional team impacts and clear decisions regarding priorities for the organization.Worked directly with global program and project management team, creating coaching and supporting artifacts for project and program managers.Core team member for rollout of project, portfolio, and demand management tool, representing intake and governance workstream and communication and change management workstream.Developed and executed communication plan for annual planning cycle.

Developed and rolled out change request process, providing visibility into cost and resource increases for the organization, and allowing for clear trade-off decisions.Executed successful streamlining effort for project intake service levels, increasing efficiency and accuracy when evaluating projects for organizational impact and returns on investment.Developed foundational structure for the executive governance process, providing clear role definitions and governance deliverables.Worked directly in global program and project management team, providing coaching and support from project initiation through execution.

Prepared, coordinated, and executed Customer Support Tools releases, working with a variety of global technical teams.Created and rolled out streamlined release cadence and escalations approval process.

Lead Release Management team member, involving all Release Manager tasks, and mentoring and training new Release Management team members. Overseeing software releases to production, patch management, server application maintenance, OS configuration, config management, defect tracking, deployment documentation, and acting as liaison between all project teams and stakeholders.

Overseeing software releases to production, patch management, server application maintenance, OS configuration, config management, defect tracking, deployment documentation, and acting as liaison between all project teams and stakeholders.

Responsible for coordinating schedules and tasks for software and content releases.