Manage 150+ wholesale customer accounts; including payment processing, invoicing, customer relationships and media kits using Google Suite. Bookkeeping administration.Cultivate relationships with key wholesale accounts using excellent customer service and solution- oriented ideas, resulting in and 11% increase in wholesale accounts.Coordinate with the Production Manager for operational needs, ensuring order fulfillment, meeting shipping and roasting deadlines in a timely manner.Liaise with Wholesale Account Managers on any updates to customer profiles or account adjustments (i.e. customer needs and concerns, changes to delivery schedule, etc.)Project manage cross-functionally between sourcing and creative, ensuring new coffee release marketing needs are met.Led implementation of website software transfer and Subscriber platform software transfer, learning new platform need which resulted in launching and rebranding e-commerce website in 45 days.Proven ability writing and editing blog articles and marketing materials.

Retail Sales, merchandising, shop cleaning and upkeep.Bookkeeping, tracking inventory and reordering stock.Oversee the work of sales staff. Manage customer complaints and sales staff performance issues. Running the Etsy seller platform. Photographing, weighing and measuring, writing detailed descriptions, and posting to the platform. Shipping items.

Working alongside fellow guides and clients alike to ensure a safe and rewarding experience for all. Leading safety briefings and demonstrations for clients before each tripPaddling and steering the raftAssisting with equipment setup and breakdownMaintaining the safety and well-being of clients at all timesProviding a fun and enjoyable experience for clientsPerforming rescues and first aid as neededAssisting with the loading and unloading of gear onto and off of the raftProviding information about the local area and its history to clientsMaintaining equipment and reporting any issues to the base managerParticipating in ongoing training and professional development opportunities