Brittany Pedersen Email & Phone Number

Sydney, New South Wales, Australia

Key responsibilities:Lead, organise and motivate project teams to achieve a high level of performance and quality in agile software development projects that provide exceptional business valueProgram Management of the SmartGroup Program of worksResponsible for definition and delivery of large and complex Salesforce projectsManagement of key internal and.

Melbourne, Australia

Key experience:- Presenting and engaging with c-level executives and technical Subject Matter Experts- Rolling out cloud-based contact centre solutions (Amazon Connect)- Managing cloud migration projects- Delivering Saas Solutions org wide- Managing projects utilising both Agile and Waterfall methodologiesKey Responsibilities- Responsible for the.

Key responsibilities:- Ensure projects are delivered within scope, budget, time, and quality, with a focus on effective management of risks and issues utilising waterfall and agile project management delivery- Develop all required documents for a range of technical projects using internal and vendor subject matter experts for technical assistance.

Melbourne, Australia

Key responsibilities: - Lead, organise and motivate the Production Support team to achieve a high level of performance and quality in agile projects that provide exceptional business value- Management of the IT Helpdesk function - Prepare and distribute project status reports to key stakeholders - Manage risks and issues and correct deviations from plans.

Melbourne Area, Australia

End-to-end management of customer issues in cases where customer dissatisfaction is evident. Providing recommendations to ITS stakeholders based on the findings of these cases and documenting and reporting on complaints data.Net Promoter Score trend analysis, reporting and recommendations. First-level IT support to students, academic and administrative.

Melbourne, Australia

Composing and managing correspondence for the internal communications team, social media, the internal Wiki and all customer correspondence through the online channels.Looking after the implementation, training and day to day running of the Workplace Banking Video Conferencing Kiosk and assisting in the development and implementation of processes that.

Melbourne, Australia

Managing customer transactions and call volumes with accuracy and in line with customer service targets. Maintaining a high level of product and policy knowledge and expertise and managing compliance within this. Cross selling ME Bank products with a need- based approach to meet annual targets.

Melbourne

Identifying and correcting or advising, on operational issues in mobile phones and computer systems. Troubleshooting system and network problems and diagnosing and solving hardware/software faults. Monitoring and maintaining computer systems and networks.

Christchurch, New

In conjunction with the Manager, look after the day to day running of the store. Managing staff (setting daily sales figures and budgets, motivating and encouraging staff, organising breaks.)Stock management and movement throughout New Zealand stores. Visual merchandising and setting up promotions. Proactive selling and up-selling of goods to customers

Education record

Student Exchange.

Ncea Level 1, 2 And 3

Business