- Developed a user-friendly ticketing system to streamline the submission process for requests and bug fixes, significantly enhancing efficiency and user satisfaction.- Successfully introduced and implemented Einstein Conversation Insights for the Sales Team, driving data-driven decision-making and boosting overall sales performance.- Enhanced the existing portal by making email conversation threads visible with collapsible functionality, offering customers an improved, user-friendly… Show more - Developed a user-friendly ticketing system to streamline the submission process for requests and bug fixes, significantly enhancing efficiency and user satisfaction.- Successfully introduced and implemented Einstein Conversation Insights for the Sales Team, driving data-driven decision-making and boosting overall sales performance.- Enhanced the existing portal by making email conversation threads visible with collapsible functionality, offering customers an improved, user-friendly design and keeping them updated efficiently. Show less

Half resource for both projects:Project A- Worked as Full Stack Salesforce Developer & Administrator (including minor configurations).- Redesigned the process of the flow by applying the best practices of flow to distinguish the errors of the previous version, this flow automatically deactivates the users based on its login history and other certain criteria.Project B- Worked as Full Stack Salesforce Developer & Administrator (including minor configurations).- Helped… Show more Half resource for both projects:Project A- Worked as Full Stack Salesforce Developer & Administrator (including minor configurations).- Redesigned the process of the flow by applying the best practices of flow to distinguish the errors of the previous version, this flow automatically deactivates the users based on its login history and other certain criteria.Project B- Worked as Full Stack Salesforce Developer & Administrator (including minor configurations).- Helped to eliminate the error on validation rules which has a complex formula and requirement. Show less

Second Project- Worked as full stack Salesforce Developer & Administrator (including minor configurations).- Proposed and implemented an optimized business process flow by adhering to best practices. Developed a highly structured system using 12 interconnected Apex batches to de-identify records by masking and deleting Personally Identifiable Information (PII), ensuring comprehensive data handling across related objects.- Migrated a critical VisualForce component to a Lightning Web… Show more Second Project- Worked as full stack Salesforce Developer & Administrator (including minor configurations).- Proposed and implemented an optimized business process flow by adhering to best practices. Developed a highly structured system using 12 interconnected Apex batches to de-identify records by masking and deleting Personally Identifiable Information (PII), ensuring comprehensive data handling across related objects.- Migrated a critical VisualForce component to a Lightning Web Component, enabling full integration and usage within the Lightning Experience, essential for day-to-day business operations.First Project- Worked as full stack Salesforce Developer & Administrator (including minor configurations).- Developed a feature that streamlined the invoicing process, utilizing Aura components, Apex Controller, Apex Trigger, and Workflows.- Led the team in adopting a new deployment process and schedules through DevOps, utilizing Git, Jenkins, and Visual Studio, and provided training and support to ensure smooth integration.- Integrated Salesforce with Calendly to streamline and enhance scheduling processes. Show less

- Provide technical support via call and e-mail.- Case Management.

- Analyzing production network issues to suggest corrective action.- Providing assistance in ticket management and reporting tasks.- Utilizing troubleshooting mechanisms and escalation processes.- Administering service requests and official communication processes.