Cass Papadopoulos Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿Salesforce Functional Consultant and Designer for a large-scale technology transformation project. Led requirement gathering workshops, developed prototypes and designed Salesforce solutions that were implemented through agile delivery across 8 different countries. Optimised the process and user experience design across Sales.

Melbourne, Victoria, Australia

𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝘀𝗶𝗴𝗻 𝗟𝗲𝗮𝗱As the Service platform design lead for a leading Utilities retailer client, I led the discovery workshops using Design Thinking methodologies to identify key pain points in the client's processes when servicing their customers. During the workshops, I pinpointed crucial business requirements and processes, where I optimised.

Melbourne, Victoria, Australia

𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿As the Salesforce Platform Designer for a leading Utilities retailer client, I played a crucial role in a Technology and Call Centre transformation that had a total of five releases. I facilitated four weeks of design thinking workshops for each release to collaboratively identify business requirements and user.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Deakin University, Melbourne, Australia

Melbourne, Australia