Anna Haeger Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Germany

Germany

Key Responsibilities:❖ Delivering digital transformation projects with budgets from 50,000 to 1 million Euro on-time and on-budget❖ Managing and leading a cross-functional team of IT professionals and technicians.❖ Acting as a bridge between technical and other stakeholders to deliver change.❖ Developing strong cross-functional relationships with stakeholders and customers across different levels of the business.❖ Successfully led initiative to introduce Scrum as the new company-wide project delivery method.Coached and mentored other team members in Scrum ceremonies and educated product owners in Agile. ❖ Administering all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews and sprint retrospectives

Sydney Area, Australia

Key Responsibilities:❖ Project Lead – Responsible for leading project teams, providing oversight and direction to team members (Front End and Salesforce Back End developers) and maintain transparent communication. ❖ Business Analysis – Facilitating workshops between internal stakeholders and clients. Conducting Value Stream Mapping and Business Process Mapping sessions with client including Senior Management and Operations. Gathering business requirements and documenting User Stories and Epics. Developing Solution Design Documentation independently and to a high standard.❖ Salesforce Configuration – Providing solution design guidance. Configuring Salesforce and leading system rollout. Planning releases and leading Salesforce Deployments. Providing End-to-end Support. Planning and leading SIT and UAT testing cycles. Creating and delivering end-user training.❖ Relationship Management – Influencing and negotiating with clients; proven track record of customer focus including the ability to foster long-term client relationships.Industries:❖ Government / Financial Services / Property and Infrastructure / Transport

Sydney Area, Australia

Key Responsibilities:❖ Stream Lead – Responsible for leading the Salesforce solution stream consisting of a cross functional team of 10 (business analysts and Salesforce developers). Salesforce implementation to increase CRM capability and replace legacy listing management software across 69 offices and approx. 1500 users.❖ Business Process Definition – Analysing core customer journeys along the entire customer lifecycle. Defining and documenting core business processes (current and future state) and feature the various system interfaces.❖ Business Requirement Gathering – Gathering business requirements for an end-to-end solution including CRM capability and Listing Management functionality using epics and user stories. Prioritise and estimate requirements and define product backlog.❖ Testing – Writing and executing UI test cases with focus on Salesforce functionality and the corresponding system interfaces.❖ System Customisation and Usability – Adapting the developed Salesforce Customer Relationship Management tool to increase usability and user interface to meet business and stakeholder needs and expectations.❖ Project Management – Responsible for managing the overall project plan including timeline, resources and dependencies. Recruitment, on-boarding and supervising of project staff. Managing risks and issues and report back to the program and management level including Steering Committee.❖ Stakeholder Management – Develop and maintain relationships with key business stakeholders and project members. Interfere between the business and solution architects to ensure the understanding and consideration of the business.❖ Relationship Management – Client and vendor management. Building relationships with various vendors including Salesforce Professional Services, Exact Target, UI/UX Agency as well as with internal senior management, board members and key stakeholders. Managing expectations and business engagement.

Germany

Client: AUDI AG - GermanyAUDI CRM2020 - Rollout of 20 CRM initiatives to AUDIs Top 10 markets to increase customer experience and align CRM processes across the organisation.❖ Project Management – Lead the PMO – 10 markets, a total of around 100 projects and 100+ stakeholders❖ Financial Control – Successfully managed a project budget of more than 5 million Euros per year❖ Change Management – Assess change readiness of each market. Design and execute change communications❖ Communication – Interface between headquarter and markets. Handle cross-cultural differences and conduct team building activities❖ Workshop Facilitation – Successful planning and delivery of international workshops (100+ participants)Client: CELESIO AG - EnglandSet up centralised global support for SAP maintenance ❖ Project Management – Responsible for the PMO. Conception, realisation and maintenance of an integrated project planning framework. Project reporting and communications❖ Change Management – Responsible for the implementation of organizational change management activities❖ Compliance – Develop an overall compliance framework. Responsible for process validation and adjustment according to compliance regulations❖ Organisation & Governance – Support in setting-up a new organisation & governance model. Design of the organisational structure and the required governanceClient: CELESIO AG - GermanyCelesio Health Care P&I Programme - provision of service offerings to all BUs to facilitate an efficient international group-wide SAP implementation.❖ Project Management – Set-up project management office. Design and establish a project framework based on PMBok. Project planning, tracking and controlling using MS Project. Support project manager in project delivery❖ Communication – Set-up communication plan and activities

Stuttgart Area, Germany

Key Responsibilities:❖ Project Management – Manage companywide implementation of a standardised accounting system to enhance the companies planning, controlling and management capabilities and to be able to provide an accurate financial forecast. Responsible for overall project design, planning and conduction. Analyse As-Is situation and define to-be picture of a tailored financial controlling system to fit the company needs. Design transformation map and derive action plan. Successful implementation of measures and transfer to operations.❖ Financial Planning – Responsible for short and long-term planning. Define and measure company specific KPIs to enhance transparency and controllability. Prepare and present monthly financial status.❖ Strategic Management – Support management in strategic decisions by providing facts and figures and indicating impacts measured through scenarios (best vs. worst case scenarios).

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Applied Science (Basc), Tourism And Travel Services Management