Brittanee Davis Email & Phone Number

Gulfport, Mississippi, United States

Completes loan process from opening to disbursement of funds for applications received through the following channels; but not limited to: Internet, Co-op, and Abandoned Queue.Assists members and non-members with loan closing questions, inquiries, loan disbursement, and required documentation to complete the loan process for the pending loan queue, as needed.Adheres to lending policy and guidelines; including the effective interpretation of VOI and VOE documentation.Accurately… Show more Completes loan process from opening to disbursement of funds for applications received through the following channels; but not limited to: Internet, Co-op, and Abandoned Queue.Assists members and non-members with loan closing questions, inquiries, loan disbursement, and required documentation to complete the loan process for the pending loan queue, as needed.Adheres to lending policy and guidelines; including the effective interpretation of VOI and VOE documentation.Accurately reviews credit reports to identify additional sales opportunities and effectively cross-sells products to members.Informs members of possible alternatives, if necessary, and provides general information to the member about the lending process.Performs file maintenance, account changes, and provides general account information as may be required.Emails loan documents to members.Once a loan decision has been made, communicates the decision to the member in a positive and tactful manner.Provides collateral value quotes by accurately determining the NADA value.Utilizes Opening Act and/or Symitar to open and process new accounts, alternate shares, certificates of deposit, loan and credit card applications.Effectively uses the Synapsys CRM to create, and manage sales, referrals, and service events for members within Service Commitment timelines.Monitors electronic correspondence channels such as: Live Chat, fax, message board, email, and web messages to ensure quality member services.Support New member onboarding.Meets established service and production goals for the Digital Lending Department.Responsible for compliance with all Federal regulations including Bank Secrecy Act, (BSA), Office of Foreign Assets Control (OFAC).Accurately interprets the Fair Credit Act and the Privacy ActServes as backup to Digital Lending Team manager; including; but are not limited to, point of contact for escalated complaints, issues, questions, assigning and directing work. Show less

Gulfport, Mississippi, United States

Analyze, research and resolve problems and discrepancies related to member accounts/loans.Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications.Counsel current and prospective members about Navy Federal's products and servicesEnsure cash and other negotiable instruments are handled properly.Identify opportunities to cross service products and increase product penetration.Perform platform banking functions.Assist… Show more Analyze, research and resolve problems and discrepancies related to member accounts/loans.Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications.Counsel current and prospective members about Navy Federal's products and servicesEnsure cash and other negotiable instruments are handled properly.Identify opportunities to cross service products and increase product penetration.Perform platform banking functions.Assist level I team members.Understand and comply with federal and other regulations relating to financial products and services.May assist with Branch Office vault opening, closing and balancing procedures.May serve as a Branch Office and/or ATM vault custodian.Ability to work independently and in a team environment.Working knowledge of savings and checking products, accounts and servicesMay be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need.Effective active listening skills to accurately respond to inquiries and account requests.Effective organizational, planning and time management skillsEffective research, analytical, and problem-solving skills.Effective skill building effective relationships through rapport, trust, diplomacy and tact.Effective skill exercising initiative and using good judgment to make sound decisions.Effective skill maintaining composure in a high production and changing environment.Effective skill navigating multiple screens and PC applications and adapting to new technologies.Effective skill performing mathematical calculations and working accurately with numbers.Effective verbal and written communication skills Show less