Brittani Williams, Cspo Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

New York, New York, Us

Chicago, Il, Us

Conducted comprehensive competitive analysis, performed risk assessments, and provided valuable market research and recommendations to support member firms in making informed auditing software decisions, while ensuring compliance with regulatory standards and delivering exceptional client service.Key Contributions:• Provided leadership over basic training and end-user testing (UAT) for new features being released and service as end user support, resulting in a decrease in failed sprints • Collaborated with a global team, to document user stories and implement auditing software released in 100+ countries. • Facilitated biweekly global requirement gathering and design workshops with international executive stakeholders, from 15+ countries. • Identified strengths, weaknesses, opportunities and risks, resulting in 20% decrease in quarterly software bugs. • Co-managed product team backlog to present during sprint planning sessions.

Houston, Texas, Us

At ACCC Insurance, I closely examine business needs, focus on improving processes, and fulfil project specifications in liaison with executive leadership and stakeholders. As a Product Owner, I ensure consistent monitoring of data quality and integrity by generating Salesforce reports, creating dashboards, and defining processes. Leveraging my key expertise, I research and determine business deficiencies and trends by executing quantitative and qualitative analysis which focusing on improvement opportunities. Utilizing my technical skills, I use Visio, PowerPoint, DevOps, Word, and Prototypes to design various formats of documentation to fulfill project deliverable needs. Create and coordinates User Acceptance Testing strategy and team that effectively manages user feedback, issues, and recommendations.Key Contributions:• Negotiated between product team and business partners to understand customer demand for new features and prioritized the product roadmap, leading to a 35% increase in yearly revenue. • Significantly enhanced employee's productivity and output, minimized costs, and increased revenue by translating business new processes.• Restructured features with Subject Matter Experts to establish product vision and roadmap, resulting in decreased helpdesk tickets by more than 40% for 2019 - 2020 post launch. • Increased company's revenue up $5M by overseeing company's e-sign documentation integration during global pandemic. • Utilized scrum methodology to manage product backlog, which prioritized features based on senior stakeholder's requirements.

Lexington, Ky, Us

During this tenure, I expertly negotiated with stakeholders to determine business assumptions and objectives to resolve performance issues. As a Business Analyst, I conducted an in-depth analysis to evaluate existing business practices' effectiveness and efficiency as well as focused on improving processes by devise complex strategies. Demonstrating broad scope of industry knowledge, I defined project scope and examined project impact, outcome benchmarks, and metrics through requirement analysis. I maintained proper checks and balances to track the status of requirements during the project lifecycle and made appropriate changes when necessary.Key Contributions:• Redesigned company's KPI dashboard for the companies ERP system that saved $500K for the company.• Assisted in planning, designing, and implementing a new CRM system managing $125+M for the company annually.• Built an effective communication network with stakeholders to share information related to P&L performance products strategy.• Adopted both Agile (Scrum) and Waterfall approaches as per project specifications and client objectives that aided in creating project road maps, formulating plans, and specifying work breakdown structures.• Researched, identified, and escalated potential risks and defects in coordination with other business analysts, ensuring business processes and enhancements fulfill required operational specifications.

Northbrook, Il, Us

At All-State Insurance, I interviewed policyholders, claimant carriers, claimant drivers, and other related sources to assess complex insurance claims and identify the company's liability. During this employment period, I reviewed and recorded all claims in compliance with defined departmental standards and with appropriate laws and policy provisions. Additionally, I informed policyholders about reasons for denial or approval of claims in line with policy terms and citied policy terminology to the correct parties.Key Contributions:• Collaborated and functioned closely with other analyst to assure effective management of claims metrics platform providing a 360-degree view of the claim's management workflow.• Demonstrated broad scope of industry knowledge and understanding of insurance policies and claims procedures.• Led detailed analysis to review all requests for claims and denials and ensured accuracy of highlighted deficiencies.

Bachelor Of Science - Bs, Economics

Bachelor Of Science - Bs, Statistics