Brittani Williams, Cspo Email & Phone Number

Houston, TX, US

New York, New York, US

Chicago, IL, US

• Conducted comprehensive competitive analysis, performed risk assessments, and provided valuable market research and recommendations to support member firms in making informed auditing software decisions, while ensuring.
• Provided leadership over basic training and end-user testing (UAT) for new features being released and service as end user support, resulting in a decrease in failed sprints
• Collaborated with a global team, to document user stories and implement auditing software released in 100+ countries.
• Facilitated biweekly global requirement gathering and design workshops with international executive stakeholders, from 15+ countries.
• Identified strengths, weaknesses, opportunities and risks, resulting in 20% decrease in quarterly software bugs.
• Co-managed product team backlog to present during sprint planning sessions.

Houston, Texas, US

• At ACCC Insurance, I closely examine business needs, focus on improving processes, and fulfil project specifications in liaison with executive leadership and stakeholders. As a Product Owner, I ensure consistent.
• Negotiated between product team and business partners to understand customer demand for new features and prioritized the product roadmap, leading to a 35% increase in yearly revenue.
• Significantly enhanced employee's productivity and output, minimized costs, and increased revenue by translating business new processes.
• Restructured features with Subject Matter Experts to establish product vision and roadmap, resulting in decreased helpdesk tickets by more than 40% for 2019 - 2020 post launch.
• Increased company's revenue up $5M by overseeing company's e-sign documentation integration during global pandemic.
• Utilized scrum methodology to manage product backlog, which prioritized features based on senior stakeholder's requirements.

Lexington, KY, US

• During this tenure, I expertly negotiated with stakeholders to determine business assumptions and objectives to resolve performance issues. As a Business Analyst, I conducted an in-depth analysis to evaluate existing.
• Redesigned company's KPI dashboard for the companies ERP system that saved $500K for the company.
• Assisted in planning, designing, and implementing a new CRM system managing $125+M for the company annually.
• Built an effective communication network with stakeholders to share information related to P&L performance products strategy.
• Adopted both Agile (Scrum) and Waterfall approaches as per project specifications and client objectives that aided in creating project road maps, formulating plans, and specifying work breakdown structures.
• Researched, identified, and escalated potential risks and defects in coordination with other business analysts, ensuring business processes and enhancements fulfill required operational specifications.

Northbrook, IL, US

• At All-State Insurance, I interviewed policyholders, claimant carriers, claimant drivers, and other related sources to assess complex insurance claims and identify the company's liability. During this employment.
• Collaborated and functioned closely with other analyst to assure effective management of claims metrics platform providing a 360-degree view of the claim's management workflow.
• Demonstrated broad scope of industry knowledge and understanding of insurance policies and claims procedures.
• Led detailed analysis to review all requests for claims and denials and ensured accuracy of highlighted deficiencies.

Bachelor Of Science - Bs, Economics

Bachelor Of Science - Bs, Statistics