Brittany Borman Email & Phone Number

Remote

In Customer Service, I proficiently managed inbound communications, including calls, emails, and chat interactions, from both customers and agents, addressing inquiries related to various policy types. Demonstrated expertise in handling complex billing adjustments, coverage inquiries, changes, and troubleshooting issues with new quotes.Maintained responsibility for achieving Key Performance Indicators (KPIs), including adherence, callhandle time, wrap-up time, and meeting goals for cross-selling, self-service account sign-ups, andpaperless enrollment.Possessed extensive experience in utilizing Software as a Service (SaaS) platforms, billing systems,database programs, and various other software applications to facilitate efficient and accurate customersupport operations.

Spokane, Washington

Provided comprehensive inbound and outbound customer service support for medical providers,engaging in detailed discussions on specific medical, dental, vision, and pharmacy benefit information.This involved analyzing dental breakdowns, verifying CPT/HCPC/ADA codes for appropriate coverages,and determining the need for authorization.Adhered to stringent procedures for the verification of in-network and out-of-network providers,meticulously checking specific group and employer benefits or exclusions. Skillfully read benefitlanguage verbatim and meticulously documented all interactions.Conducted research on the status of claims, appeals, and prior authorizations, addressing reasons fordenied medical, dental, and pharmacy claims. Collaborated with out-of-state Blue Cross Blue Shieldentities.Operated with utmost discretion and professionalism, handling highly sensitive information whilemaintaining compliance with Personal Protected Information (PPI) requirements and adhering to HIPAAguidelines.

Spokane Valley, Wa

Dedicated and customer-focused Bath and Body Works Sales Associate with a proven track recordof delivering exceptional customer service and driving sales. Possess in-depth product knowledgeand a keen ability to engage customers, identify their needs, and recommend suitable products.Demonstrated expertise in maintaining a clean and organized store environment. Adept at processingtransactions accurately and efficiently. Known for building positive customer relationships andcontributing to a collaborative team atmosphere. Seeking to leverage my retail experience and passionfor beauty products to contribute to the success of a dynamic sales team.

Spokane Valley, Wa

Dynamic Bra Specialist at Victoria's Secret with a proven track record of delivering exceptionalcustomer service and expertise in lingerie fittings. Recognized for in-depth knowledge of bra styles,sizing, and product features, ensuring an individualized and positive shopping experience forcustomers. Skilled in conducting personalized fittings to enhance comfort and confidence. Proficient ineducating customers on proper bra care and maintenance. Known for building lasting relationships withclients through a consultative and customer-centric approach.Results-driven Cash Wrap Lead at Victoria's Secret with a successful history of overseeing andoptimizing cashier operations. Proven expertise in managing cashiers and ensuring efficient andaccurate transaction processing. Demonstrated leadership in driving a customer-focused approach atthe point of sale, enhancing the overall shopping experience. Skilled in training and developing staffto uphold company standards and meet performance goals. Known for maintaining a high level ofaccuracy in cash handling and financial reconciliation. Seeking to leverage my leadership skills andretail experience to contribute to the continued success of Victoria's Secret.

Rancho Santa Margarita, California

Energetic and customer-focused Barista at Starbucks with a proven ability to deliver an exceptionalcoffeehouse experience. Adept at crafting high-quality beverages and maintaining a clean andorganized work environment. Known for providing friendly and efficient service to diverse clientele.Demonstrated expertise in cash handling, POS transactions, and adhering to health and safetystandards. Proven team player with strong communication skills and a passion for creating momentsof connection with customers. Seeking to bring my enthusiasm for coffee and commitment to serviceexcellence to contribute to the success of Starbucks.

Rancho Santa Margarita, California

Lake Forest, California

Managed a substantial volume of inbound customer calls and emails, addressing inquiries related torental properties and apartments. Effectively provided detailed information on various aspects, includingsquare footage, location, deposits, rental term lengths, pet guidelines, and pricing.Facilitated the scheduling of property showings and tours for realtors with potential clients, as well asorganized self-guided tours when necessary.Initiated and processed maintenance issue requests, concurrently offering support to customers inresolving and troubleshooting simpler issues.Engaged in consultative interactions with customers, offering tailored recommendations on availablerentals based on their specific requirements and needs. Maintained a commitment to deliveringexceptional customer service throughout the entire consultation process.

Spokane, Washington

Administered the processing and adjustment of hotel room rates and availability for independent hotels,ensuring accuracy and adherence to established standards.Managed inbound calls from hotel owners and customers, providing assistance in various capacities,including facilitating new reservations, modifying existing reservations, adjusting dates of stay, andverifying pricing details. Demonstrated proficiency in handling diverse inquiries with a commitment todelivering exceptional service.

Spokane, Washington

Bachelor Of Arts (B.A.), Elementary Education And Teaching

Associate Of Arts (A.A.), General Studies

Merchandise Marketing

Associate Of Arts - Aa, Merchandise Marketing