Brittany Bender Email & Phone Number

➤ Reviewing and assisting with consumer loan packets along with managing processes through to closure to ensure customer satisfaction and compliance.➤ Collaborating with third party companies and administrators to clear requirements and complete closing specifications.➤ Liaising between location officers and personnel as well as building relationships with customers to facilitate loans.➤ Identifying, evaluating, and reviewing documentation requirements and serving as key point of contact for bank clients.➤ Managing pipeline opportunities, supporting outreach activities, managing program expectations, and reviewing reports.➤ Efficiently preparing weekly reports to reflect past due, overdraft, and maturing loan lists and aiding in collection tasks.➤ Providing responsive and friendly customer service to ensure overall satisfaction and increase client retention. ➤ Influencing high prioritization of initiatives, aligning experiences across channels and touchpoints to ensure best results.

➤ Tracking invoices/payments in QuickBooks along with managing contracts and monthly payments of rental equipment.➤ Creating, managing, and completing demolition permit packages according to city and state requirements for projects.➤ Analyzing, tracking, and reporting project data to make informed optimizations along with all job recommendations.➤ Developing successful customer and client relationships through open communication and responsive feedback. ➤ Managing large projects along with collaborating with cross-functional teams to establish organizational strategies.➤ Analyzing all information/data in an efficient manner to reduce complexity and implement actionable improvements.➤ Working with all levels of management to ensure that appropriate processes/controls are established and documented.➤ Continuously utilizing data to make informed judgements as well as executing control steps to support operations.

Denver, Co

➤ Completed full internal compliance and HMDA reviews and advised staff members on policies and disclosure inquiries.➤ Managed all quality control audits, provided documentation in response to audit findings, and compiled audit reports.➤ Maintained updated knowledge of regulatory compliance requirements including RESPA, TILA, MDIA, and HMDA.➤ Efficiently ensured positive client experiences through exceptional customer service and communication. ➤ Provided independent assurance of the effectiveness of risk management/control practices through analytical thinking.➤ Supported deals and client-focused projects by providing data-driven insight, financial analysis, and modeling research.➤ Demonstrated functional skills in communicating and explaining financial/data information to management teams.➤ Strategically demonstrated awareness of company policies and procedures while applying strategic, sound judgement.

Denver, Co

➤ Managed daily reporting to ensure new loans and locked loans were disclosed within the required 3-day timeline.➤ Prepared disclosures and relevant documentation according to requirements and ensured that calculations were accurate.➤ Strategically advised sales and operations staff on company policy and disclosure inquiries according to specifications.➤ Reviewed loans to ensure changed circumstance requests complied with regulations and were disclosed by the deadline.➤ Analyzed various loan specifications to ensure the system was working correctly and identified new opportunity gaps.➤ Performed analyzation of documents and provided quantitative analysis of volumes of data to offer recommendations.➤ Compiled statistics that demonstrated trend analysis/anomalies as well as performed compliance management functions.

➤ Loan Shipping Coordinator – Goldwater Bank, N.A. – 11/2010 to 12/2011➤ Policy Intern – Office of Governor Bill Ritter, Jr. – 08/2009 to 12/2009➤ Administrative Assistant – First Asset, LLC. – 07/2008 to 09/2008