Brittany Boyd Email & Phone Number

Loves Park, Illinois, United States

Texas, United States

Handled wire transfers, cash, checks, loan payments, and balanced a drawer daily. Worked with a team and independently. Provided excellent customer service to customers. Worked with Microsoft Outlook, Teams and 10 key frequently. Verified customers accurately. Managed inbound and outbound calls to respond to inquiries and resolve concerns. Communicated with clients over various platforms such as phone, email, web portal and chat.

Rockford, Illinois, United States

Managed inbound and outbound calls to respond to inquiries and resolve concerns. Communicated with clients over various platforms such as phone, email, web portal and chat. Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM. Answered incoming calls and assisted customers with questions. Trained new associates on programs and policies. Supported branch in meeting goals by obtaining member referrals and taking ownership of member issues

Updated customer accounts with new balance, payment, and transfer information. Employed excellent money handling abilities to operate and balance cash drawer daily. Used expert sales and service abilities to consistently achieve sales and referral goals. Contributed to bank's successful referral program and used applicable technology and programs to effectively show results. Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy. Sorted and filed transaction documentation to maintain complete records.