Brittany C. Email & Phone Number

Chicago, Illinois, United States

• Serves as the primary Timekeeper for the Calumet Park Family Community Resource Center, responsible for keeping daily payroll record of 60-80 individuals.
• Create, manage, and maintain the confidential personnel files of all current and prior office staff.
• Sustain the supply of applications, resources, and other communications for customers in the public lobby.
• Track and submit overtime request reports to the Regional office and disseminate the approvals to management and local workers.
• Issue new and replacement LINK cards to approved cases and customers.
• Process incoming customer documents by verifying all sections of forms have been filled out and signed; date-stamping and scanning the document into IES if complete with scan confirmation page attached.

Homewood, Illinois, United States

• Temporarily served as Primary Timekeeper for the Department of Human Services Southern Cook County Regional Administrative office.
• Proofread, approve, and sign off on time-off requests, temporary staffing assignments, budget allocation requests, location transfer approvals, and overtime requests on behalf of two Senior Public Service Administrators.
• Schedule meetings, interviews, and maintain the calendar of two Regional Administrators.
• Draft meeting minutes and transcribe past meeting audio into a summarized format to be distributed to regional staff and management of the local Family Community Resource Centers.
• Communicate new policies and procedures to local offices and distribute the quarterly newsletter to all staff in the Southern Cook County region.
• Provide service to walk-in customer and answer customer questions by phone, directing them to the appropriate agencies, offices, and services offered by the State.

Chicago, Illinois, United States

• Served as one of two Timekeepers for the South Suburban Family Community Resource Center, responsible for keeping record of 75-85 individuals.
• Issue new and replacement LINK cards to approved cases and customers.
• Operate letter sealing machine to stamp and seal outgoing mail.

Chicago, Illinois, United States

• Check the incoming drop-box, fax machines, and internal outboxes hourly for customer documents, and receive the mail.
• Process incoming customer documents by verifying all sections of forms have been filled out and signed; date-stamping and scanning the document into IES if complete with scan confirmation page attached, or highlighting.
• Log the type of document into IES under the assigned case number; search for the case number and write it on the paperwork if not provided.
• File all scanned and logged documents by date into designated areas.
• Operate letter sealing machine to stamp and seal all outgoing mail.
• Mail out voter registrations at the end of each week.

Orland Park, Illinois, United States

• Receive and process on-line, premium, and damaged shipment to distribution warehouses.
• Ensure securities of shipment integrity and report discrepancies to appropriate management.
• Verify daily incoming shipment accuracy in accordance to manifests and process to completion.
• Order supplies
• Support front of house operations as needed
• Facilities maintenance as required

Orland Park, Illinois, United States

• Team lead of a department of 10-15 individuals. Assessed the individual experience and trained new employees in department standards including operating procedures, daily expectations and company systems.
• Assist customers with routine questions and concerns, directing them to the product or service as needed.
• Stock, shelve and organize displays of offered goods and services, keeping knowledgeable of changes in daily offerings.
• Established new and upgraded credit accounts with customers.
• Search for, pick, scan, pack and prepare online fulfillment orders for shipment to customers.
• Communicate with other locations in pursuit of customer products and concerns.

Bedford Park, Illinois

• Handled guest check-in and check-out, with attention to verifying any special accommodations have been met and resolving any discrepancies.
• Answered phones to take reservations and/or respond to guest service requests.
• Ensured readiness of conference rooms with required multimedia, food and beverage and event materials.
• Maintained cleanliness of main lobby and front desk areas including refreshments stand and guest shop.
• Prepared buffet-style breakfast including cooking, storing, cleaning of supplies and proper disposal of refuse.
• Operated and served breakfast to Marriott standards..

Olympia Fields, Illinois, United States

• Answered phones, assessing the nature of the call and providing answers when possible, routing calls or taking messages when needed for three tax professionals.
• Scheduled and verified meetings and appointments with external clients or internal tax partners, following up on visits as necessary over the phone or through email.
• Entered client account information and notes into H&R Block’s scheduling system for easy reference and retrieval.
• Receive and greet arriving guests in the office and direct them to the appropriate location.
• Maintained client waiting area cleanliness and refreshment tables.
• Faxed, copied and filed finished tax documents to appropriate federal agencies.

Olympia Fields, Illinois, United States

• Greet Customers entering establishment
• Complete transactions and opening customer rewards accounts
• Stock and shelve merchandise
• Other duties as assigned by management

Tinley Park, Illinois, United States

• Maintain guest rooms
• Attend to guest concerns
• Maintain public areas per Fairfield and Marriott standards

Bachelor Of Business Administration - Bba, Hospitality Administration/Management

Associate Of Arts (Aa), Culinary Arts/Chef Training

High School Diploma