I'm an experienced technical support specialist with a passion for training and excellent customer service. The latter was born during my experience as an attractions host at Disneyland, California, and I still strive to bring that level of care, enthusiasm, and connection to my users today. Beyond my day job, I'm a novelist working in sci-fi and fantasy, a crafter working in cross-stitch and fashion design, and a trained (though out of practice) actor and mezzo-soprano. Time and health limitations have made it hard for me to keep up with this field in recent years, but I'm finally in a position to start working my way back into it. I would absolutely love some side projects that can be done remotely to get me back up to speed!Though I love my current employer, my spouse and I are targeting a move to the UK in fall 2026, preferably Edinburgh/Glasgow, though I'd be willing to consider London or other urban areas for the right job. At the moment, I'm hoping to connect with locals in technical support--as well as video games, theater, and other creative fields--to build some relationships and start learning the lay of the land.