Brittany Davis Email & Phone Number

Responsible for overseeing the renewal process for non-managed customer accounts, ensuring timely renewals, and comprehensive documentation within the CRM. Analyze customer usage and satisfaction to identify potential risks and upselling opportunities, to enhance customer lifetime value. Communication regarding price increases is essential, as well as addressing customer concerns to maintain satisfaction. Manages escalated issues through collaboration with internal teams to facilitate prompt resolutions and design customer success programs that drive engagement. Responsibilities also encompass facilitating smooth migrations from legacy systems, gathering feedback for product development, representing Customer Success during product launches, and documenting key metrics for operational meetings. Regular communication with team members and conducting performance reviews are integral to the position.

Remote

Enterprise Upsell Account Manager- highly motivated sales professional with the skills to grow relationships with existing customers in a fast-paced environment.

• Integrate end-to-end paradigm/approach for external payment vendors, banks, and acquirers. • Troubleshoot transaction issues and solve merchant inquiries in a timely fashion. • Provide solution implementation including systems set-ups developments and integration testing and user training • Troubleshoot application issues and coordinate solutions with operations, functional, and technical teams. • Communicate directly with business partners to understand their needs and lead them to solutions.

Client relations: Maintaining relationships with clients, both existing and potential, to provide excellent customer serviceCommunication: Communicating with clients, reviewing and composing correspondence, and handling client questions, concerns, complaints, and urgent needsInternal collaboration: Liaising with internal sales and marketing teamsAdministrative support: Scheduling appointments, coordinating travel arrangements, and providing administrative supportProject management: Coordinating the sales process from inception to contract finalization, assisting customer success managers in preparing proposals and contracts, and conducting market research and competitive analysis

Albany, Georgia, United States

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Albany, Georgia, United States

Albany, Georgia

Fayetteville, North Carolina

Fayetteville, North Carolina, United States

Columbus, Georgia, United States

Leesburg, Georgia, United States

Albany, Georgia Area

Bachelor Of Science - Bs, Business Administration And Management, General, 3.82

Activities and Societies: Deans List Magna Cum Laude

Associate Of Science - As

Master Of Business Administration - Mba, Business Administration And Management, General