Brittany Gamble Email & Phone Number

Victoria, Bc, Ca

Canada

My role delivers front-line technical support, ensuring our clients receive unmatched assistance in unlocking the full potential of our premier DRM software. Responsibilities also include providing comprehensive onboarding support for new clients, guiding them through the integration process, and tailoring solutions to suit their specific needs. Our team's commitment to customer success, has us working closely with clients to address challenges and optimize their experience with Vitrium… Show more My role delivers front-line technical support, ensuring our clients receive unmatched assistance in unlocking the full potential of our premier DRM software. Responsibilities also include providing comprehensive onboarding support for new clients, guiding them through the integration process, and tailoring solutions to suit their specific needs. Our team's commitment to customer success, has us working closely with clients to address challenges and optimize their experience with Vitrium Solutions.In addition to my client-facing duties, I actively contribute to supporting our Software QA Manager, assisting with ongoing enhancement and quality assurance. Show less

British Columbia, Canada

Support Specialists (Advisors) work to support both Merchants and front lineteams, acting as subject matter and context experts. We help solve tough ticketsthrough advanced troubleshooting, diagnosing, confirming assumptions, andeducating involved members to provide a deeper understanding. The role alsorequires keen information gathering, creating and maintaining training materials,mentoring and training advisors and peers, and driving productivity by setting andreaching… Show more Support Specialists (Advisors) work to support both Merchants and front lineteams, acting as subject matter and context experts. We help solve tough ticketsthrough advanced troubleshooting, diagnosing, confirming assumptions, andeducating involved members to provide a deeper understanding. The role alsorequires keen information gathering, creating and maintaining training materials,mentoring and training advisors and peers, and driving productivity by setting andreaching targets and outcomes.* Monitored Slack channels and assisted Support Advisors through workflows* Leveraged internal technical tools, as well as SQL and Splunk* Assisted with e-mail queues for other specialist teams during overflow* Ensured the Support Advisors understood the issue in full, and provided answers and/or resources they could relay to the merchant* Identified areas of opportunity, and coached the Support Advisors on how to improve their skills* Assisted with difficult interactions by offering direction* Participated in projects, such as updating internal resources, and creating new workfllows. Show less

Western Canada, Remote

Front line support for merchants on live channels such as web chats and phones, along with email queues.* Successfully navigated and supported multiple support channels (web chats, phones, email)* Simultaneously handled 3 web chats while taking detailed notes about the interaction, and providing resources and step by step instructions to each individual* Steadily received high customer satisfaction rates on all support channels* Consistently exceeded company KPIs without… Show more Front line support for merchants on live channels such as web chats and phones, along with email queues.* Successfully navigated and supported multiple support channels (web chats, phones, email)* Simultaneously handled 3 web chats while taking detailed notes about the interaction, and providing resources and step by step instructions to each individual* Steadily received high customer satisfaction rates on all support channels* Consistently exceeded company KPIs without sacrificing quality for quantity* Assisted merchants with finding solutions and provided resources for future reference* Tailored communication so that each interaction was genuine* Finely honed skills to gather context, ensuring the best solution was found, and next issues could be avoided Show less

Victoria, British Columbia, Canada

764 Fort Street

Eco-lifestyle retail store and general manager. In charge of sales, staff, stock, marketing, and general operations of the business.

422 Craigflower Road

Master Of Business Administration - Mba, Entrepreneurial And Small Business Operations

Biology