Toby Edmonds Email and Phone Number

I have recently moved into a new role that is still focused on Customer Support, but also ensuring overall the excellent standards of the Vitrium software are maintained. The role also includes mentoring new team members as required.I remain independent and based in the UK, continuing to preform the majority of this role whilst Canada is offline.

Currently in a QA testing and Customer support role for a nice bunch of people who are mainly based in Canada and have a product with a global reach.In the role I am independent, providing Customer support (answering questions, training, fault finding etc) whilst Canada is offline, and performing testing (code changes, regression etc).

This role was supporting a small number of customers regularly.Unfortunately this role has recently been made redundant.Tasks included;• Investigating issues, and providing solutions (problems could be data, could be software) and ensuring timely delivery of the solution - note I have an ISEB Foundation Certificate in Software Testing with a high pass mark achieved (35/40).• Regular contact with customers.• Providing quotations for requested work, and progressing the request to delivery (when the request not require a Project manager).• Report generation both internally, and externally for customers• Also internally, providing technical support to staff on the main company product.

Prior to joining the Micro Nav Customer Services team, I worked for the Micro Nav Testing/Validation team originally as a Tester then as a Senior Tester.These roles included;• Maintenance and Regression testing following defined processes.• Providing support for all departments based on my knowledge;• Testing new functionality, based on requirements documentation. • Test specification generation and review.• Requirements documentation review. • Providing internal training courses • Support with customer issues (technical investigation), either face to face, phone or email to Customer Support, or employees on site (often out of hours). • Being the departmental representative on during customer "User group" conferences in the UK.• Manual reviews.• Performing in house Factory Acceptance Tests.• Providing bid estimates.• Support on hardware issues.• Internal Auditor trained - have performed internal audits.