Brittany Giles Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Mclean, Va

I have been serving in a series of progressive roles with increased scope and complexity for a communications and multimedia solutions firm, and I'm currently in my third position with the agency. My responsibilities include developing proposals to secure high-profile contracts and extensions. Some of our clients include the National Park Service, Smithsonian Institution, Bloomberg, the National Endowment for the Arts, and the National Human Genome Research Institute. I also served as Client Operations Specialist and Proposal Writer/Coordinator. Selected Contributions:- Support premium/strategic editing projects and ensure quality control on all deliverables; orchestrate communications such as price quotes and correspondence to facilitate project awards.- Drive brand visibility and awareness through strategic marketing; design and develop marketing materials; provide WordPress, HTML, and content editing support on NCC's website and blog; and create enhanced SEO strategies to organize content and improve search ability. - Drive continuous improvement through workflow monitoring; identify training needs and develop curriculum that propel measurable improvements in performance; assist with transcription, captioning, recruiting, event management, and staff retention.- Oversee comprehensive SOP process to maintain ISO 9001 certification.- Champion and develop new editor training that resulted in improved employee morale, engagement, quality, and productivity.

I received a promotion to Senior Editor after two years as a transcript editor. In this role I was accountable for ensuring document quality while focusing on efforts to improve our workflow optimization. I identified areas for training needs, and delivered training and strategized with management to drive quality and efficiencies. I served as lead editor on House of Representatives transcripts, producing error-free deliverables. Other responsibilities included delegation and workflow management, website optimization, and reporting. In this role I was able to demonstrate my leadership qualities in training and mentoring our new editors. Selected Contributions:- Collaborated with management to develop and implement strategies that drive efficiencies and increase productivity, while ensuring quality deliverables.- Conducted quality checks of client transcripts and captions; analyzed and delivered feedback regarding quality and ensured timely resolution of issues and concerns. - Developed and implemented an innovative transcriber testing portal, resulting in an improved recruiting process; monitored trends; and identified training needs through delivery of weekly reports; hosted trainings and mentored editors on best practices.- Spearheaded awareness and visibility through website optimization; leveraged SEO and web design best practices to enhance search engine effectiveness.- Ensured that SOPs align with requirements of ISO 9001 certification and that content is accurate and grammatically correct.

I was hired in my first position with National Capitol Contracting to provide editing services for clients such as the DOJ and quickly sought additional responsibility through recruiting and event support. Selected Contributions:Editing Services- Ensured that transcripts were edited and formatted accurately according to client specifications.- Updated and maintained trackers, efficiency and productivity report, etc.; submitted DOJ deliverables through FileZilla and corrected submission errors as needed- Collaborated with remote transcribers to ensure accuracy, and provided timely response to remote transcribers’ questions and concerns.- Reviewed and edited SOPs and other procedural documentation for grammar and consistency; synced captions with video using captioning software.Recruiting Support- Oversaw transcriber onboarding process to include resume review and selection of candidates.- Communicated with applicants to establish skills and coordinate transcription tests, graded tests, submitted results to management, and collaborated with supervisors for final decision of employment.Event Support- Executed planning and implementation of meetings to include material preparation, room setups/deconstruction, attendance, and travel and event reimbursements; monitored and edited websites for accuracy and functionality.- Received guests’ travel itineraries, updated trackers, and participated in team meetings.

Lebanon, Tn

I was responsible for providing document management services for an award-winning, top-rated managed service provider for high-profile accounts such as Amazon. Selected Contributions:- Ensured accurate, comprehensive, and current data management; imported data from client’s system to SMX system (Stafftrack.net) and conducted daily roster comparisons between systems.- Compiled and distributed daily termination reports to client and ensured accurate termination information.

Virtual

I served as an Intern, developing social media content for a respected management, music label, and consulting company representing high-profile artists. Selected Contributions:- Collaborated with upper management and communications office to develop strategic marketing initiatives to drive brand awareness and visibility.- Leveraged social media platforms, apps, digital events, blogs, message boards and social networks to deliver compelling and engaging content to promote clients and increase readership and participation.

Freelance Writer, Inspiremore.com | Scholarship Worker/Writing Tutor/Subject Area Supervisor, Austin Peay State University

Master Of Professional Studies In Publishing, Publishing

Bachelor Of Science In English With English Writing Minor

Additional Activities, Awards, and Societies • Edited Freshman Legacy Project / Peay Read • Worked for Zone 3 as Submissions Manager •.