Currently providing individuals/ small businesses with administrative services. Services can include, travel booking, calendar management, inbox management, specific help with current projects or any other administrative duties they may need.

Responsible for complete case management for plan members on Short Term and Long-Term disability. This includes; requesting medical documents, consistent communication with plan members and employers, scheduling updates and meetings with treatment providers, and plan sponsors, referrals to treatment facilities and programs, and payment of benefits to plan members. Day to day duties include efficient use of multiple databases and secure systems, using a secure email as well as logging into call recording application. Dealing with conflict resolution on a daily basis and overseeing/ advising on plan member schedule and treatment plans, handling an average of 15 calls a day and meeting with team members to discuss problems and brainstorm solutions. This position requires extensive knowledge of contracts, customer service skills, employer communication, time management and medical knowledge. I am able to work under constant pressure to meet strict deadlines and keep all files updated with clear communication of past work and future work needed for file.

Responsible for data entry for all of Alberta and Saskatchewan Long Term disability insurance referrals sent to CBI Health. Along with the initial data entry we then are responsible for all correspondence with case managers, referral sources as well as the clients being referred. We are responsible for scheduling necessary assessments for treatments based on recommendations from physicians or referral sources. Once booked, we then contact clients to ensure appointment confirmation and then invoice appropriate amounts and update files. All questions or concerns regarding clients or assessments and treatment are answered through central Intake and we ensure all parties involved in treatment of clients is done in a timely and organized matter.

For my Public Health practicum, I had the opportunity to work with the Alberta Cancer Exercise (ACE) Program out of the Health and Wellness lab at the University of Calgary. During my experience I gained knowledge of how to properly and effectively work in a fast paced, continuously growing program. My contributions included health promotion strategies for the program. I redesigned the educational brochure for the program, which is now used at all cancer clinics and hospitals in Alberta, I provided ongoing education for our general population, clinicians, and other ACE partners, as well as, delivering presentations to different stakeholders and potential participants for the program. In my day to day tasks I was responsible for data entry, correspondence for all parties involved in the program, running of program for participants, as well as booking in participants for the program while organizing and creating material for upcoming presentations.

For three years I was one of four event coordinators for the Strathmore Stampede. An event that hosts over 50 thousand people per year. My responsibilities included; Event ticket sales sold online through ‘Authentigate’ as well as tickets sold through the phone. I Was also responsible for the shipment of tickets or organization into ‘ Will call’. All customer service inquiries including ticket sales, camping, event sponsors, general questions, and volunteer organization. I was responsible for the recruitment of over one thousand volunteers for the event and acquiring/ organizing all necessary forms for volunteers. I was also in charge of acquiring event sponsors for the rodeo, sending invoices, receiving payment and updating data sheets. On the day of the events, I was the manager of ticket sales. Running day-to-day duties for ticket sales, as well as end-of-day account balancing, and cash balancing.