Brittany Knowles Email and Phone Number

•Partners with both Clinical team of CCA and contracted Partners in the provision of intensive case management and coordination for clients with complex needs•Conducts assessments of clinical health risk and needs, as well as of clients strengths and supports and develops clients directed care plans •Collaborates closely with PCP and other providers to ensure appropriate care and referrals are made to optimize outcomes and minimize risk for clients•Effectively communicates any proposed changes of services, hospitalizations, medication changes, transitions of care, crisis intervention and inpatient level of care with clients teams•Proves coaching and support to clients as needed

• Develop member care plan goals to maximize the delivery of integrated care and improve access to health care• Collaborated with CCA Care Partner and primary care team to improve member care through the promotion, prevention, and reduction of health risk• Coordinated medical and other clinical services in an effort to prevent hospitalizations and improving their daily living skills to live independently • Coached self-advocacy and self-management skills in various areas including benefits, housing, and health care

Care Partner at the One Care Health Home while doing at-home and community individual therapy

• Developed and maintained partnerships with local employers for the Transitional and Supported employment models• Provided individual and group support to the members of the clubhouse through assessments and Action Plan goals• Worked in partnership with Clubhouse members to improve life skills and self-determination within the established work areas of the Clubhouse• Oversaw and engage membership in employment components of the Clubhouse through transitional and supported employment, vocational trainings, volunteerism, and employment assessments

• Greeted all guests with enthusiasm and friendliness. Employee of the month several times• Answers guest questions about food, beverages, and our facilities accurately and in a courteous manner• Responsible for constant sanitation, organization, and proper food handling

• Provided case management and active daily living services to older adults in the community• Educated clients on services in the community• Delivered person-centered services through empowerment, strengths perspective, MAPS goals, and evidence-based research• Community based outreach in the older adult communities

• Maintained competitive technology spreadsheet for entire department• Responsible for sourcing California Tan Doctorate of Sunless items including pins, signs, etc.• Assisted in planning of Nashville Tradeshow, Internal Product Launches and Regional Trainings• Attended weekly department and cross-functional team meetings