Support Department of Defense and Government initiatives through the development of stakeholder relationships and ongoing engagement. Provide insight on key activities and focus areas regarding effective usage and leverage of resources, as well as recommendations around key relationships, interactions, and events.• Support the development of a comprehensive range of metrics, external and internal inputs, consolidated reports, and analysis thereof, presentations and various types of communications for stakeholder groups.• Support key processes related to accounts management, and achievement of established goals and objective.• Support the development of strong and effective relationships, engagements and progress outcomes with key accounts, council members and customers as well as help increase the regional value drivers.

Meticulously examined and evaluated critical organizational data, through close collaboration with colleagues across various departments. Provided valuable assistance with operational processes and data analysis that significantly improve team productivity and efficiency. Successfully created and implemented innovative features, such as the recently launched B2B Partner Platform.• Developed and managed the end-to-end fulfillment processes for global B2B sales• Reduced fulfillment time by 150% within 6 months, going from 14 business days down to 2 business days• Directly Supported >50 internal global stakeholders• Supported 321 B2B partnerships with a total value of > $8m in 2023• Championed multiple system improvements and capability expansions• Onboarded 2 new contractors and 1 new employee

Provided administrative and logistical support under a Federal Contract in the Science and Engineering field. Functioned as part of a team responsible for bridging scientific management with information management using proprietary software systems. Provided excellent customer service while providing logistical and operational support at meetings.• Performed a variety of project-specific tasks in support of scientific peer review• Implemented the requirements of scientific peer review in the software systems• Conducted quality control of software setups• Directly interacted with a group of scientific review managers and external stakeholders• Worked with IT personnel in resolving technical issue

In this role, I took pride in warmly greeting customers, fostering a positive shopping experience, and actively promoting customer loyalty to enhance retention rates. Additionally, I played a vital role in inventory management and diligently fulfilled restocking responsibilities, ensuring a seamless shopping environment for our valued customers.It is worth noting that this position primarily entailed customer-facing interactions, constituting approximately 95% of the role's responsibilities. Consequently, advanced customer service skills were essential to effectively address customer needs and exceed their expectations.Furthermore, as a testament to my commitment to excellence, this position required successful completion of a federal background check and a comprehensive CI (Counterintelligence) scope polygraph examination, both of which I satisfactorily accomplished. These rigorous evaluations exemplify my dedication to upholding high standards and maintaining a level of trust and credibility in my professional endeavors.

Ensured guests achieved the desired look while promoting hair health. Advised clients of complimentary service add-ons and retail products. Helped to generate new clientele through strategic social media marketing and client outreach

Ensured guests achieved the desired look while promoting hair health. Advised clients of complimentary service add-ons and retail products. Helped to generate new clientele through strategic social media marketing and client outreach

Handled administrative tasks including front office responsibilities, inventory management, and social media management. Updated and maintained client records. Facilitated increased social media presence through consistent posting of engaging content. • Initiated and supported inventory system overhaul and management• Supervised 10 employees and performed hiring duties• Ensured positive client interactions and promoted client retention• Handled in-person and online client inquiries

Promoted long-term customer retention through credit-card promotion. Trained other employees on ethical and effective methods of credit-card sign-ups. Assisted numerous customers and supported a positive shopping experience and efficient check-out process. Assisted with inventory management, restocking, and new-hire training. This position was 100% client-facing and required advanced customer service skills.