Develops lesson plans based on client's goals as specified in person-centered plan. Charts, monitors, and analyzes client progress in goal areas. Develops client's independence to the greatest extent possible and provides opportunities for decision-making. Advocates and provides a positive environment for all individuals served.

Manages personnel in department that reviews and processes applications for high-risk property. Examines new business applications, inspection reports, and endorsement requests to determine degree of risk, appropriate value, and overall condition of property. Reviews rate indications and policy forms; submits filings to Department of Insurance. Maintains Underwriting Standards manual. Monitors production goals, service standards, and quality control measures for underwriting department. Conducts bi-annual performance evaluations for underwriters and customer service representatives. Collaborates with other departments within the organization to ensure that company is operating as effectively as possible.

Obtained information to assist underwriters, consistently exceeding policy processing standards. Provided Customer Support to both insureds and servicing agents. Trained new employees for positions within Underwriting Department. Maintained monthly phone reports that detailed user activity and queue statistics. Demonstrated critical thinking skills and helped test new computer system; submitted tickets to ITS and developed relationship with offshore support team.