Brittany Mitchell Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

New York City, Upper West Side

Builds and leads a team of service minded managers, opticians and advisors. Introduced and implements areas of responsibility to leadership team. Conducts quarterly reviews for store team. Successfully achieved quarterly store targets including store bonus goals, and KPI metrics. Challenges ways to actively build team morale and business acumen. Celebrated promoting multiple leaders into supervisory positions. Builds strong relationships with peer Store Leaders and District Leads, by aiding District Lead in weekly discussions and district initiatives. Executes onboarding for new District Leaders into the business introducing new Store Leader training. Strives to lead with empathy and cultivate an inclusive, motivating workplace environment.

Rockefeller Center

Co-lead flagship Rockefeller location with Store Leader and represented Warby parkers core values. Achieved quarterly bookings targets while effectively communicated ways to maintain growth. Managed daily scheduling and payroll for store team and optometrists. Effectively planned and trained new managers, store leaders, and corporate employees. Built relations with optometrists to chart contact lens patients and their trails. Conducted quarterly reviews for store team. Led high level corporate walk throughs. Reopened store after COVID-19 closures, reintroduced the team back to retail and rebuilt new systems while ensuring safety protocols were in place. Retrained and led team with Warby Parker core values and empathy through the pandemic.

Greater New York City Area

Managed daily operations of a $4M store in the East Village. Developed business strategies that increase store traffic and optimize profitability. Achieved and surpassed monthly targets and bonus goals. Maintained outstanding store conditions and visual merchandising standards. Partnered with store visual manager to plan execute floor sets and build visual schools. Conducted performance reviews to manage training needs and team career advancement. Ensure high-levels of customer satisfaction while upholding the highest ethical customer service standards. Held corporate walk throughs with Regional Brand Director and Global Director. Planned and executed two successful inventories in 2019. Created areas of responsibility for leadership. Helped District Leader create a store leader submit for NYC.

Greater New York City Area

Promoted to Women's Department Manager in one of the top 5 grossing store's in the company.

182 Broadway Ny, Ny

Promoted to Women's department manager within the WTC location. Responsibilites included but not all..-Hiring and building a successful women's team-Ensuring strategic development plans in place for team leaders / associates. - Assistant to store manager. Forecasted store monthly ledgers utilizing excel sheets. Ensuring all department managers are scheduling within budget on weekly basis. - Impact store KPI's, delegating specific company focuses to department managers , following up each week. - Lead/ planned annual store inventory - created rewards programs to recognize employee success/ assisted in break room remodel- worked closely with visuals, ensuring all product visually displayed by current trends -Assisted visuals in department floor sets owning specific shops relecting company direction

182 Broadway Ny, Ny

Promoted to solo Department Manager position for all Women's Accessories including, shoes, accessories, intimates and intimates apparel. - Managing the women's accessories team- Responsibilites including, Individual Development Plans, Scheduling, Team productivity, creating markdown systems, building solid replenishment systems- Teamed with Visuals on executing floor sets within the seasonal company updates. including planning, refixturing, building walls, store design. - Merchandised the intimates/ intimates apparel shops. Displaying color theory. - Pushing daily Kpis to help the stores bottom line.

Assistant to the Women's deptartment manager. Skills included but not all..-Team development, conducting IDPs and training specialists and team leaders.-scheduling the women's team being the largest team in the store, following store template to stay within budget. -analyzing departmental business, supporting the department manager on replenishment systems, ensuring specialists maintained their back of house areas and kept the floor fully stocked- floor supervising, ensuring exceptional customer interactions - loss prevention measures

14Th Street And 6Th Ave

Manager in training role. Keyed to open and close the store, learned and mastered all back office functions, including POS, administrative responsibilities, driving service and sales. Floor supervised the entire building daily and assisted in coaching and counciling conversations. Helped build store morale by encouraging employee successes/opportunities.

14Th Street & 6Th Ave

Promoted to Team Leader for the Women's Accessories department. Within this position was responsible for assisting the Wacc department manager with leading the team and running the department. Ensured all new shipment was processed and strategically merchandised on the floor daily. In charge of department markdowns, scheduling, and assisting in team interviews and hiring. conducting development plans and follow up. Huge focus on leading the team and giving feedback on customer engagement and store morale.

526 6Th Ave New York, New York

Responsible for store markdowns in the women's department. Ensured each week new markdowns,jobouts, rtvs was completed successful in a timely manner. Merchandised the sale room each week to reflect new markdown styles by current key driving, and seasonal styles.