Here I was the office jack of all Trades. This was a legal and medical transcription company that also provided services in: court reporting, Naval interrogations, electronic health records, video transcripts, document scanning, data management, data mining, data security, and big data. I was the Assistant to the business owner. I kept all her contacts organized, answered phones, secretary duties, employee counseling, employee training, employee discipline, resume screening, business and development, marketing, payroll, cold calls, online sales, legal and medical database management, queue management, legal and medical proof reading, employee quality audits, client relations, and basically any task she asked of me. She had some pretty random ones too. I had one other supervisor. She was in charge of the medical side of the business. I assisted her with all her duties and I was her backup when she needed days off, took vacation, lunch, and when she was busy.

This was a call center. I was responsible for answering inbound calls, usually over 100 in an 8 hour day. This was a business to business department. I spoke with retail stores and home builders to assist with any issue they had. I placed their orders, data entry, solved logistics issues, recomend upgrades, sales, general office duties, Microsoft Office use, refunds, memorization of over 50 appliance model numbers, memorization of company policies. We had monthly quality audits where they picked 5 random phone calls and gave them grades based on professionalism, accuracy, speed, talk time, customer satisfaction and over all quality. We had scores based on the amount of calls answered monthly, talk time per call, after call work time, and our quality audit scores. I never scored below a 90% and my numbers were always superb. I won a customer service excellence award every quarter. I really loved this job.

I started as a tanning consultant and was promoted within 3 weeks to management. I also preformed my Industrial Psychology internship here. I also took on special tasks like product analysis. I made a binder with all the information about every product we offered and sales tips for the employees. I like to do fun activities to motivate the employees and I was always giving positive feedback and advice and just making them feel valuable. I did basic paperwork like cash flow. Most of out systems were electronic. My basic job was to greet customers and ask open ended questions about their tanning needs and provide advice and tips while trying to sell products provide customer service and keep the place clean. I gave tours and I myself used all the products and services we offered. That made it easier to sell. We were evaluated on our sales tactics, most see behaviors, salon cleanliness, and the products and services we offered per customer. I was almost always number one in the store. I even got our store into the top 5 while I was managing alone so my boss could get married. As a manager: resumes, telephone interviews, interviews, motivation, training, marketing, sales, cash management, inventory management, coaching, and inspections. I loved it.

We did basic Pharmacy duties while providing excellent customer service, we handled medications, counted pills, entered data into the computer, made weekly employee schedules. We filled prescriptions, handled cash, stocked, used computers and scanners, cleaned, called doctors and insurance companies, and served the customer.

I worked at the convenience store/gasoline station. I worked thirds so I had extra responsibilities than the regular clerks. I helped with cash close out for 2nd shift. Manage my cash drawer, password protected and must be kept locked at all times. I usually worked 12 hour shifts at least 5 days a week as a full time college student. I locked the doors at midnight. Then I had to scrub the entire store from top to bottom while listening for the bell at the window. This is where customers would tell me everything they wanted and I would go through the store and pick it up and prepare their food. All business was conducted through the window because of crime rates in the area. I would do inventory, paperwork, discount deli items, stock, manage cash, and help open the store at 6am. I would prepare all the food, take the money to the store to be counted, and deliver the donuts. My main focus was to do this job, but do it with the best customer service possible.