Set up Classes for upcoming sessions and/or any changes within the current session. This includes but is not limited to existing locations as well as new locations. Editing or changing classes as changes occur.Assist with identifying new locations in GA and SC.Contacting facilities for potential classes and areas while maintain facility relationships on behalf of Champions In MotionCreate social media and print flyers for distribution, Organize distribution of flyers new and existing Location.Create and obtain distribution permission from school districts and facilities.Send semester emails to prior students.Update a master schedule of all class start up’s.Helping promote and support state events.Manage Area Retention numbers for teams and assist with growth goals.Attending any areas unstaffed classes (coach quits, cannot find coach, coach is sick, etc.) Monitor Area Team Facebook Pages while creating content and suggesting content for team pages. Pinpointing current vacancies within GA & SC, Work with Hiring team to aid in fulfilling vacancies. Oversee the first 6 to 8 weeks of employment for in person training, Social Media plans and Marketing Strategies.Follow-up with coaches once in person training and virtual training is complete to ensure their success in the new location. By making sure they are comfortable with their classes. Identify any additional training needs, help with routine choreography and instruction.Assist with advertising ideas, ensure that coaches are posting weekly to Social Media to maintain location growth and awareness.

Leads athletes by guiding them through training, conditioning and performances.Conditioning and strength training exercises, teaching cheerleaders' choreography for routines and observing cheerleading squads during practices and performances at different events/competitions.Helping athletes learn cheer moves and develop floor routines that help them showcase their skills during events/competitions.Creating and Choreographing routines for multiple teams, that range in ages 4-18.

Responsible for the P&L performance of their assigned labor category and has buying responsibility. Responsible for creating, define and execute for their category national installation programs for all sales channels including in-store, online, contact centers and in-home. Partners with Senior Installation Merchant and others to create direction and strategy for assigned labor programs that exceed customer expectations and meet Product Line Review objectives.Partners with Senior Installation Merchant and others to create demand and capacity strategies that achieve both the sales, operational and customer satisfaction targets for the category. Leads National provider selection, qualification, pricing and management while partnering with service operations, store operations and any other affected party. Negotiates cost and sets retail pricing for the category and conducts provider line reviews. Translates strategy into actionable tactics that meet or exceed objectives including sales, gross margin, and customer satisfaction rates. Identifies gaps in performance and leads efforts to improve. Ensures programs meet key metrics including quality, customer, financial and operational targets. Maintains an effective day to day relationship with product merchandising including Merchants, Sr Merchants, DMM and MVPs, vendors, services and store operations.Creates and maintains vendor relationships, makes labor buying decisions for the category and negotiates terms with vendors to drive vendor selection, pricing and performance.

Gain and maintain sound knowledge of specific appliances for Lowe's and Home Depot.Build relationships with retail personnel including local and district-level management.Performs in-store Electrolux product knowledge demonstrations. Responds to in-store sales staff and store customers questions regarding specific Frigidaire and Electrolux products.Provide superior customer service.Maintains visual presence standards for products, which may include ordering parts, cleaning products, and re-positioning appliances to support the best visual sales presentation of appliances.

Model superior customer service for others.Capture every opportunity to project sell and work effectively across departments to ensure the customer's experience is seamless.Ensure that all customer complaints, witht the department are handled with an appropriate resolution.Drive sales and growth in my department by utilizing product knowledge.Model a sales and service culture throughout the store.

• Deal directly with both internal and external customers via telephone or electronically• Handle/Respond to customer inquiries and complaints promptly• Obtain and evaluate all relevant information to handle inquiries and complaints• Process orders, credits, and all other customer requests• Direct requests and unresolved issues to the designated resource• Record details of inquiries, comments and complaints in Customer Relationship• Management System as well as actions taken to communicate and coordinatewith internal departments• Other duties assigned by Leadership Team

Describe merchandise and explain use, functionality, and care of merchandise to customers.Recommend and assist with merchandise based on customer needs and desires.Answer any questions regarding the store and its merchandise.Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.Resolve customer complaints regarding sales and service.Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.Manage staff, preparing work schedules and assigning specific duties.Interviewing and hiring suitable candidates that would provide a positive atmosphere for the customers and team based on staffing needs.Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Take inventory or examine merchandise to identify items to be reordered or replenished.Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.Receive, open, unpack and issue sales floor merchandise.Maintain clean displays, shelves, and aisles.Monitor customer preferences to determine focus of sales efforts.Conduct or arrange for ongoing technical training and personal development classes for staff members.Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.Conduct orientation sessions and arrange on-the-job training for new hires.

Customer Relation Specialist December 2008 - April 2012Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Transmit information or documents to customers, using computer, mail, or facsimile machine.File and maintain records.Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Receive payment and record receipts for services.Schedule appointments and maintain and update appointment calendars.Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.