Brittany Perkins Email and Phone Number

■ Responsible for all lab customer service including investigating, documenting and resolving problems or complaints, receiving outpatient specimens from couriers, and assisting medical technicians with patient testing■ Receive, process, and ensure specimens meet acceptance criteria in a timely manner■ Register new patient data to the UVA hospital location■ Serve as trainer for incoming employees and clinical laboratory scientist students

 -Enters written and receives electronic orders for Laboratory requests into Laboratory Computer System. -Ensures all specimens received meet specimen acceptance criteria. -Operates Pneumatic Tube System (PTS) -Investigates documents and resolves problems or complaints -Processes Laboratory specimens. -Serves as trainer and role model for new Specimen Management Technicians and health care professional students. -Demonstrates knowledge of quality safety and compliance programs. -Performs area-specific support activities.In addition to the above job responsibilities, other duties may be assigned

■ Demonstrate exceptional customer service for both in-person and telephone activities■ Schedules, registers, and coordinates appointments with correct provider using appropriate information while remaining HIPPA compliant■ Performs visit document activities accurately and timely■ Demonstrates engagement and ASPIRE focused activity with team and unit