Brittany Reyes Email and Phone Number
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To quote the great Michael Scott, “Why are you the way that you are?” This is a question I love asking. Whether it be an updated Microsoft product, pre-built workflows in SAP Concur, or a new CCaaS environment, I love understanding the whys and hows of a system or product. And the more I understand something, the more fired up I am to share that knowledge with others to help them understand it better as well. In my current position, I’ve eagerly taken on the opportunity to champion many new-to-us products including SAP Concur, Teams Phone cloud system, multiple custom Power Apps and Power Automate flows, Genesys, Envoy, and others. Other passions: Building inclusive and authentic environments. Medieval history. Formula One. Heated debates over what are the greatest battle scenes in film or television.
Association Of Professional Flight Attendants - Apfa
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Office Coordinator & Project ManagerAssociation Of Professional Flight Attendants - Apfa Jan 2019 - Present• Champion the implementation and usage of SAP Concur as a SaaS, including fine tuning workflows and other backend settings to better the product for the organization’s specific needs.• Product lead over development and implementation of over 20 new internal apps for the organization through Microsoft Power Platform, automating the workflows and processes for over 200 employees.• Oversee the development and performance of current and new phone system, including; designing the phone tree and IVR system to support and be responsive to 27,000 customers, troubleshoot any technical issues, assess and carry out the specific needs of each department’s call queues.• Lead implementation of new onboarding and offboarding system by working with team leads in all departments to develop timelines and processes.• Manage project scope, timelines and coordination; run testing from start to finish; and strategize user requirements on multiple large projects simultaneously.• Work cross-functionally with department heads, IT support, UX design team, external developers, administrative staff, and others to gather feedback, set goals, and shepherd projects from ideation to product release.
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Interim Sba Administrator/Assistant To VpAssociation Of Professional Flight Attendants - Apfa Oct 2021 - Aug 2022• Manage and implement grievance processes for over 6,000 union members. • Research, analyze, and administer updated software used in grievance process.• Collaborate cross-functionally with arbitrators, union leadership, and company leadership from start to finish of legal grievance processes. • Create department reports for presentations before Board of Directors.
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Sba AssistantAssociation Of Professional Flight Attendants - Apfa May 2015 - Jan 2019• Drafted, edited, and distributed correspondence on highly sensitive and classified information for approved representatives in arbitration cases. • Maintained paper and digital files and records for arbitration matters and produced documents and records. • Used electronic filing system to process grievances for over 40,000 members.
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Office Assistant/Program SpecialistClayton Y.E.S. Jun 2014 - May 2015Fort Worth, Texas• Worked with HR to collect due diligence documents and information required for onboarding and ensure proper filing of application and HR reports. • Led team building exercises to develop effective communication skills. • Created lesson plans for after school programs and reading club for 2nd graders.
Brittany Reyes Skills
Brittany Reyes Education Details
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International/Global Studies
Frequently Asked Questions about Brittany Reyes
What company does Brittany Reyes work for?
Brittany Reyes works for Association Of Professional Flight Attendants - Apfa
What is Brittany Reyes's role at the current company?
Brittany Reyes's current role is Experienced Product Leader | Empowering Users to Embrace New Tools | Product Champion.
What is Brittany Reyes's email address?
Brittany Reyes's email address is br****@****pfa.org
What is Brittany Reyes's direct phone number?
Brittany Reyes's direct phone number is +181772*****
What schools did Brittany Reyes attend?
Brittany Reyes attended University Of North Texas, The University Of Kansas.
What skills is Brittany Reyes known for?
Brittany Reyes has skills like Training, Easily Adaptable, Strategic Thinking, Problem Solving, Analytical Skills, Writing, Social Media, Event Planning, Political Science, International Relations, History, Microsoft Office.
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