• Providing recommendations for each offender based on their situation • Meeting with offenders regularly to check for progress and ensure they're following the terms of their probation • Notifying the courts of probation violations• Using various techniques, including drug and alcohol tests, monitoring software and GPS monitoring to track probationers• Documenting all progress and violations• Attending hearings and other court proceedings for assigned probationers• Coordinating support and services for probationers• Specialties in Mental Health, SRG, and Recovery Court

•Accurately calculates and processes payables in excess of $100,000 every month for atleast 12 properties along the east coast •Research vendor statements and review invoices for appropriate documentation and approval, prior to payment •Prepares vendor checks for mailing, account reconciliation, posting to GL, and coding using Yardi Systems•Answers department calls, responds to general questions, forwards calls to appropriate team members

• Corresponded via email, telephone, and portal collecting on past due accounts, resolving disputes and questions, researching misapplied payments, negotiation/ reductions, and other discrepancies• Monitored ATB, Worst Case, Unapplied Checks, and other reports on a daily basis to ensure all goals were met and exceeded by deadlines• Maintained a portfolio of over 4500 accounts (on average about 600 delinquent), monitoring a queue daily to ensure past due customers were contacted as needed via fax, email, and phone calls• Provided excellent customer service to retain the loyalty of returning attorneys and facilities

• Performed high volume, time sensitive tasks, relating to the cash advance agreement process, which includes coordinating and problem solving with attorneys and clients to ensure customer loyalty, quality, and timeliness standards• Maintained daily contact with up to 50 clients per day to inform them of their approval for a cash advance on their pending lawsuit• Effectively communicated with appropriate parties on errors, inconsistency, and information request

• Met and/or exceeded daily batch goals• Responsible for insuring all out bound packages were organized for picked upOversee, supervise & provide guidance to all team members ensuring all are trained properly and remain current on all procedures changes, policies, and equipment certifications