•Promoted within 13 months for exceptional performance and again after 8 months for continuing to exceed expectations•Coached new employees focusing on customer service, courtesy and providing value to customers and provided constructive feedback to a team of 6 employees•Promoted 2 employees through successful mentorship within the past year •Addressed employee performance issues, created plans for improvement, and terminiated employees when necessary•Collaborated with other leaders in the company to provide top customer experiences and increase sales metrics•Developed meaningful connections with customers to help them achieve their financial goals and create lasting relationships•Created schedules for multiple teams across the branch for maximum efficiency, productivity, and employee happiness•Maintained all paperwork, filing important and confidential papers according to retention schedules and policy

➢ Building relationships with customers through proactive outreach and follow up, asking questions and learning about their financial needs.➢ Maintain customer confidence and protects bank operations by keeping information confidential.➢ Complies with bank operations and security procedures by participating in all dual-control functions.➢ Deep knowledge of bank products and services and connecting those to customer needs.➢ Building relationships with branch team members and partners, allowing you to work together to best serve customers.➢ Opening new accounts, completing service requests, and submitting credit applications.➢ Inform customers of self-service digital options and demonstrate them to customers.➢ Helping to resolve customer concerns and escalating issues as needed.➢ Serving as a risk leader and following policies and procedures.

➢ Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks; answering questions in person or on telephone; referring to other bank services.➢ Reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; maintaining supply of cash and currency.➢ Maintain customer confidence and protects bank operations by keeping information confidential.➢ Complies with bank operations and security procedures by participating in all dual-control functions.➢ Assisting customers with complex transactions while also providing excellent customer service and maintaining meaningful conversations.

•Worked with leadership team including the CFO to ensure open communication and understanding in order to successfully implement their vision•Partnered with third party vendors to source new products and implemented a system to decrease internal fraud•Addressed compliance and operational deficiencies and created action plan for corrective action•Scheduled and completed compliance checks across all departments in the casino to ensure adherence to internal controls and government regulations•Responsible for ensuring cash controls, for gaming and non-gaming operations, are adequate and in compliance with company policies and all governing bodies.•Assisted all levels of department management with fraud and loss identification, apprehension, and prevention externally and internally.•Knowledge of Gaming Control Board regulations and Minimum Internal Control Standards, and ensuring company is in compliance with these standards at all times.•Performed audits to maintain compliance according to relevant laws, regulations and related company policies and procedures.•Developed an understanding of internal controls and their impact on related business processes.•Summarized any compliance or operational deficiencies and recommends corrective action.•Managed multiple tasks concurrently in a changing environment.•Resolved complaints within scope of authority; otherwise refers the matter to Casino Controller.•Provided support to the CFO and Casino Controller for ad hoc operational analysis as needed.

➢ Effectively complete all daily responsibilities and ensure cashiering operations in each outlet run smoothly.➢ Responsible for researching and auditing all cashier variances in a timely and accurate manner.➢ Research and quickly adjust errors in revenue checks, either directly through the POS or through InfoGenesis, when the Cashiers have made a mistake during a transaction.➢ Extensive knowledge of InfoGenesis.➢ Enforcing current company policies and assisting with implementing and creating new policies.➢ Assist in resolving guest complaints regarding credit card or POS issues in all outlets.➢ Creating and issuing employee disciplinary action.➢ Assist in creating and adjusting cashier schedules to accommodate vacations, call-ins, and emergency medical leaves by following Union laws and policies, while also prioritizing business needs; therefore optimizing labor hours and reducing unnecessary overtime.➢ Communicating between all cashiers and management team to resolve internal concerns, when and if they arrive.➢ Interviewing potential employees and assisting in the selection of who is hired.

➢ Responsible for accurately accounting for all company funds and revenue coming in and out of the Main Cage.➢ Ensured Title 31 policies and procedures were followed for every transaction, when applicable.➢ Responsible for identifying fraudulent checks, credit card transactions, and currency coming into the Cage, as to limit and control company loss for unrecognized fraudulent transactions.➢ Extensive Cash and Chip handling with minimal cash variances.➢ Platinum customer service for every guest.➢ Responsible for the payment of Slot Jackpots in an effective and timely manner, while also utilizing Player’s Club and Tandem to ensure Markers had been paid and cleared for the guest.➢ Assisted Slot Supervisors in research of EZ Pay tickets and Guest Markers and issuing Player’s Club Cards.➢ Issuing and completing payments on Markers, both partial and complete.➢ Verifying the Marker Bank to ensure all Markers were present and accounted for.➢ Completing Chip Bank Fills and Credits.➢ Running the Main Bank which included Deposits, Promotional Chips, money verifications, and foreign currency.