Design Consultant: I consistently provide detailed and personalized service to clients in luxury furnitureretail setting. I have maintained strong, recurring relationships with interior designers as an ambassadorto the brand.Top Seller: I have maintained top in sales in my store from year to year.Operations: I wear many hats and regularly coordinate showroom merchandising, sales analysis, conflictresolution, extra accommodations for VIP clients, and scheduling in-home appointments. I oversee andassist with daily operations, such as: opening/closing procedures, cash drawer maintenance and banking,and auditing orders for accuracy.Skills: Maintaining client book, floor planner, CRM, visual merchandising, allocation, and strong verbaland written communication via various channels.

Team Lead: Successfully coaching team to work to company standards, setting and enforcing sales goals.Running daily operations, mapping out daily schedule, assisting in complex problem solving for clients,working directly with associates on development plans.Customer Experience: Ensuring customers are assisted in an efficient, and courteous manner, askingquestions and making suggestions in order to meet all customer needs and upselling.Handling customer returns and turning around the sale.Stock and e-enterprise: Assist in processing new shipments, outgoing shipments and packing largeamounts of enterprise orders in a timely and efficient manner.Training: Holding training seminars for new employees, touching on store policies, procedures, andempowering new hires to perform their jobs independently and efficiently.Support: Assisting associates in client orders and crediting sales at POS, keeping communication clearand open for a seamless customer experience

Insurance Policy Manager: Maintained existing auto insurance policies. I represented AAA during insuredstenure, and answered questions and implemented requested changes to policies.High call volume environment: Handled up to 60 incoming calls per day and outgoing follow-up.Sufficiently maintained call metrics for script, note taking, and key listening skills on each call to completein a timely manner.Results: I obtained 100% survey scores for an entire year based on randomized surveys. I consistentlymet and surpassed survey goals.Emergency Roadside: took emergency roadside calls to dispatch tow trucks to AAA members.Optimal service: Educating and selling additional AAA products to members that are catered to eachmember, never selling random products, but using a built relationship to learn what the customer couldbenefit from most with demonstrable results.

Motivated team of 3 associates to meet daily sales goals in luxury clothing retail store, coachingassociates in keeping a client book, up-keeping store standards, ensuring they had deep productknowledge and maintained a courteous and professional demeanor.Brand Ambassador: With the James Perse boutique being placed inside of a Bloomingdale's, I worked withBloomingdale's management in driving sales for James Perse, and maintaining the integrity of the brand.Visuals: Coordinated store layout and visual standards based on corporate issued visual guides and salesanalysis.Management: With an off-site management team, I acted as a liaison between our team and the salesmanager; keeping open and daily communication about happenings and the needs of the store. I actedas an advocate for both James Perse and associates.Logistics: Performed and delegated operational tasks such as product replenishment, incoming andoutgoing shipment, store-to-store transfers, tracking sales in excel, and daily upkeep of visual standards.I organized and created new stockroom systems.

Buyer: purchased lightly used clothing for resale. Oversaw quality, sellability, and pricing based onseason, trends, and brand value. Clearly and effectively communicating with sellers pricing and thebuying process. Consistently bought merchandise that sold through with minimal loss to store.Management Support: Supported the Assistant Manager and Store Manager. I assumed role of actingmanager of 5 associates in the absence of store manager.Employee Engagement: Trained new hires according to company implemented guidelines. I also createdongoing development plans for associates, and worked with them over their tenure to ensure their growthand engagement.Visuals: Created window looks relevant to season and current desired trends.

Merchandiser: Merchandised the store's key sales driving department bi-weekly based on companymerchandising directives and analysis of unit sales in high volume store.Driving Results: Drove slow sellers through strategic merchandising, and maintained high performingdepartment sales.Management Support: Worked alongside a department manager to implement, complete, and delegatemerchandising tasks to other associates.