Provide telephonic inbound and outbound educational support on a specific disease state and medication adherence support for designated on label treatment indications of products to 100+ patients and caregivers.Provide treatment and medical device product education including but not limited to supplemental injection training support via live, telephonic or video engagement.Develops and adjusts individualized telephonic/virtual care plans and educational programs based on ongoing assessments and in accordance with clients procedures to optimize treatment outcomes.Provide education to patients related to available support programs, product fulfillment processes, and insurance coverage.

Collect and analyze data to enhance patient care and safety improvements. Utilizes data to drive best practice for quality and safety improvements within and across care delivery settings.Tracked and identified daily patient and healthcare provider interactions, care outcomes and safety events to identify trends and improve care delivery processes, resulting in safer clinical practices.Educate and train staff on quality improvement principles, new processes, guidelines and tools that continuously aligned with organizational goalsParticipated in interdisciplinary projects to improve organizational performance related to quality and patient safety.

Implemented and monitored up to 12 patients daily patient infusion therapy, reviewed patient charts and communicated patient conditions as appropriate to ordering physicians.Proactively identified and mitigated potential drug interactions and complications, and implemented appropriate interventions to ensure optimal patient safety.Facilitated patient access to necessary treatments by managing schedules, therapies, insurance, and financial/educational resources.Consulted with patients and family providing per-procedural and discharge education.Optimized resource utilization by effectively managing medication and supply inventory.

Monitored patients for changes in condition pre and post anesthesia procedures, escalating concerns to the care team, ensuring timely interventions that improved patient outcomes.Utilized strong communication skills to conduct effective phone triage, secure necessary prior authorizations, and facilitate seamless coordination between patients and providers.Consulted with patients and family for pre-procedural and discharge planning, providing resources and support for a successful procedural experience and transition home.

Implemented and adhered to clinical protocols for vascular line access and placement, medication administration, and blood draw procedures to prevent infection.Applied critical thinking to analyze patient information and condition to make informed decisions in high pressure environments and clinical situations.Utilized clinical expertise to conduct daily patient rounds, assessing and inserted vascular access devices, and provided consultations on optimal vascular access solutions, emphasizing vein preservation and patient education.Participated in team education and projects to improve infection control methods, vascular line placement techniques and documentation practices.

Implemented and monitored patient care plans and records. Communicated patient conditions as appropriate to all care team members.Conducted phone triage and chart review, answered in-basket messages, medication refill and prior authorization, facilitated patient and family education and resources.Performed IV insertions, vascular access procedures, blood draws, and administered medications and immunizations.Provided telephonic and virtual support to patients and families experiencing concerns about symptoms and treatments, improving patient satisfaction, quality of care, and adherence to care plans.Delivered guidance and education to patients and families on managing acute and chronic conditions at home, leading to improved patient adherence to treatment plans.

Delivered high quality culturally sensitive care to pediatric patients in a multi-specialty outpatient clinic, adapting to diverse needs and dynamic care environments.Monitored patient-reported symptoms through electronic health platforms, identifying early signs of complications and facilitating prompt intervention.Coordinated department assignments, schedules,in-services and educational training for 50+ nurses, technicians and providers, ensuring and supporting staffing coverage.Enhanced patient and staff safety and satisfaction by conducting clinical performance reviews and surveys, interpreting hospital policies and collaborating with teams to evaluate patient outcomes and improve care processes.