• Assess reported issues that are received by client or issues that are internally identified. • Follow complaints defined by the FDA if the issue is product/device related. • Categorize issues further based on information provided by the associates involved in the event. • Document situations associated with a complaint event that results or may result in an adverse impact to patient care, user safety or a significant financial, regulatory or privacy burden. • Assist and approve communication published for impacted or potentially impacted clients.• Communicate with internal service sources such as engineers, support specialists, client managers and consultants regarding document.• Manage and facilitate meetings with the appropriate teams as needed. • If a defect is tied to an issue, work with solution team on the root cause and preventative action. • Close the Complaint Hazard Incident Accident record within 180 days.

• Took incoming calls from energy assistance agencies to provide information or clarification on a customer’s account.• Added agency grants to customer’s accounts.• Assisted customers with payment arrangements if they were unable to pay their final bill.• Took payments over the phone.• Worked daily/weekly/monthly reports as needed.• Worked with dual monitors.• Assisted users who needed direction on how to resolve issues on a specific account or functionality of the new system.• Continued to support the CIS team with testing on an as needed basis.

• Helped customers understand their bill.• Spoke with customers about their energy use and energy rates.• Took payments over the phone.• Offered different pay plan options to customers to assist them with paying down their balances.• Operated through two different computer systems.• Worked and continue to work with dual monitors.

• Took calls• Rang up customers• Ordered supplies• Invoiced jewelry repairs• Authorized key holder